Success Architect-Service Cloud

Salesforce is seeking a Success Architect specializing in Service Cloud to join their Customer Success team. This role is part of Cloud Success, a specialized team focusing on supporting Salesforce's most critical and strategic customers. As a Success Architect, you'll provide expert guidance on solution design, system performance optimization, and technical architecture while ensuring scalability and security. The role requires deep expertise in Salesforce Service Cloud features, including case management, Omni-Channel routing, and automation tools.

You'll work closely with support engineers, customer success managers, and product teams to drive long-term solutions for customers. The position demands strong technical skills in enterprise architecture, data management, and system integration, combined with excellent communication abilities to explain complex concepts to diverse audiences.

Key technical requirements include expertise in Salesforce platform capabilities, experience with large-scale implementations, and proficiency in APEX programming and Lightning Web Components. You'll need various Salesforce certifications and should understand enterprise application integration, covering process orchestration, master data management, and security best practices.

This role offers the opportunity to impact Salesforce's most strategic customers directly, influence product improvements, and drive technical innovation. You'll be part of a global team dedicated to customer success, working at the intersection of technical expertise and business strategy. The position requires 5+ years of relevant experience and is based in Hyderabad, India.

If you're passionate about technical architecture, customer success, and have deep Salesforce platform knowledge, this role offers an excellent opportunity to shape the success of enterprise customers while working with cutting-edge cloud technology.