Success Architect - Tableau

Salesforce, a leading customer relationship management (CRM) platform, is seeking a Success Architect for Tableau to join their team in Seoul, South Korea. This role is perfect for an experienced professional with a strong background in technical customer-facing positions and a passion for data analytics.

As a Success Architect, you'll be at the forefront of customer success, serving as the primary point of contact for technical issues and leading problem-solving efforts. Your expertise will be crucial in supporting post-sales activities, resolving complex software issues, and ensuring smooth product installation, configuration, and optimization.

Key responsibilities include:

• Providing on-site support and strategic solutions to customers
• Conducting architecture reviews and optimizing customer environments
• Building and presenting customized solutions and live product demonstrations
• Cultivating relationships with customer IT and business executive leadership
• Delivering expert coaching sessions and participating in internal enablement activities

The ideal candidate will have:

• 10+ years of experience in technical customer-facing roles
• Solid knowledge of relational databases, networking, cloud infrastructure, and enterprise BI
• Proficiency in business intelligence tools, especially Tableau
• Exceptional communication skills in both English and Korean
• The ability to explain complex technical concepts in business-friendly terms

This role offers a unique opportunity to work with cutting-edge data analytics technology while directly impacting customer success. You'll be part of a company that values equality, innovation, and making a positive impact on the world through business.

Join Salesforce and help shape the future of data-driven decision making with Tableau. Apply now to become a key player in our customer success team and drive the adoption and optimization of Tableau across our enterprise clients.