Systems Engineering Principal

The Customer Centric Reliability Engineering (CCRE) organization at Salesforce is seeking a Principal Engineer to lead their Problem Management team. This crucial role focuses on ensuring product reliability and exceeding customer expectations. The position involves leading post-incident analysis and driving systemic improvements across Salesforce's cloud platforms.

The ideal candidate will be a technical leader who excels in complex environments, working across teams to identify patterns and drive impactful remediation. They should be a generalist with expertise in Infrastructure, Networking, Security, Application Development, and Monitoring. The role requires someone who can challenge the status quo while maintaining effective communication and collaboration across technical and business boundaries.

As a Principal Engineer, you'll be responsible for identifying recurring patterns across incidents, ensuring scalable solutions, and working closely with service owners to maintain high platform resilience standards. The position offers competitive compensation ranging from $211,500 to $334,600, depending on location (San Francisco or Seattle).

This is an excellent opportunity for an experienced engineer looking to make a significant impact on system reliability at a global enterprise scale. The role combines technical expertise with leadership, requiring both hands-on engineering skills and the ability to influence cross-organizational change. Salesforce offers comprehensive benefits including parental leave, adoption assistance, and fertility benefits, making it an attractive opportunity for those seeking both professional growth and work-life balance.