Systems Engineering Principal

Salesforce's Customer Centric Reliability Engineering (CCRE) organization is seeking a Principal Engineer to lead their Problem Management team. This role is crucial for ensuring product reliability and customer satisfaction. The position involves leading post-incident analysis, identifying technical patterns, and driving systemic improvements across Salesforce's cloud platforms.

The ideal candidate will be a technical leader who excels in complex environments, working across teams to identify common themes and drive impactful remediation. They should be comfortable challenging the status quo and advocating for customer-focused outcomes. The role requires expertise in various technical practices including Infrastructure, Networking, Security, Application Development, and Monitoring.

As a Principal Engineer, you'll be responsible for analyzing patterns across incidents, collaborating with service owners, and defining development priorities that enhance Salesforce's operational reliability. The position offers competitive compensation ranging from $211,500 to $334,600, depending on location, and includes comprehensive benefits such as parental leave, adoption assistance, and fertility benefits.

This opportunity is perfect for experienced engineers who want to make a significant impact on large-scale distributed systems while working with cutting-edge technology. The role combines technical expertise with leadership, requiring both hands-on engineering skills and the ability to influence cross-organizational change. Join Salesforce to help shape the future of enterprise software reliability and customer experience.