Systems Engineering Principal

The Customer Centric Reliability Engineering (CCRE) organization at Salesforce is seeking a Principal Engineer to lead their Problem Management team. This crucial role focuses on ensuring product reliability and exceeding customer expectations. The position involves leading post-incident analysis, identifying technical patterns, and driving systemic improvements across Salesforce's cloud platforms.

The ideal candidate will be a technical leader who excels in complex environments, working across teams to identify common themes and drive impactful remediation. They should be a generalist with expertise in Infrastructure, Networking, Security, Application Development, and Monitoring. The role requires someone who can challenge the status quo while maintaining effective communication and collaboration across technical and business boundaries.

As a Principal Engineer, you'll be responsible for analyzing patterns across incidents, collaborating with service owners, and defining development priorities that enhance Salesforce's operational reliability. The position offers competitive compensation ($230,800 - $334,600) and comprehensive benefits, including parental leave and wellbeing programs.

This is an excellent opportunity for an experienced engineer who wants to make a significant impact on the reliability and resilience of enterprise-scale systems. The role combines technical leadership with strategic thinking, requiring someone who can both understand deep technical details and communicate effectively with executive stakeholders.