Technical Support Engineer

Global leader in CRM and enterprise cloud computing solutions
$113,797 - $148,100
Backend
Mid-Level Software Engineer
Hybrid
5,000+ Employees
1+ year of experience
Enterprise SaaS
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Description For Technical Support Engineer

Salesforce, the global leader in CRM solutions, is seeking a Technical Support Engineer to join their team in Bellevue, WA, with hybrid work options available. This role combines technical expertise with customer support excellence, requiring a master's degree and one year of relevant experience. The position offers a competitive salary range of $113,797 - $148,100 and involves leading end-to-end customer experiences, resolving critical technical issues, and maintaining product expertise. The ideal candidate will have strong skills in various technologies including UNIX Shell, R, Ruby, Apache Spark, Go, Hadoop, and MapReduce. This role provides an opportunity to work with cutting-edge enterprise technology while mentoring peers and contributing to knowledge base development. The position offers comprehensive benefits and the chance to work with a company committed to improving the state of the world through technology and equality initiatives.

Last updated 2 months ago

Responsibilities For Technical Support Engineer

  • Lead the complete end-to-end customer experience
  • Coordinate and run the resolution of critical technical issues
  • Research, document, and prioritize customer issues
  • Raise issues to Product Engineering when required
  • Develop and maintain technical expertise in assigned areas
  • Provide peer mentorship through a Swarming framework
  • Create knowledge base materials for operational efficiency

Requirements For Technical Support Engineer

Go
Ruby
  • Master's degree in Computer Science, Engineering (any field), or related quantitative discipline
  • 1 year of experience in the job or related field
  • Experience with UNIX Shell
  • Experience with R
  • Experience with Ruby
  • Experience with Apache Spark
  • Experience with Go
  • Experience with Hadoop
  • Experience with MapReduce
  • Experience with Data Analysis
  • Experience with Networking
  • Experience with Security

Benefits For Technical Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Equity
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Equity
  • Incentive compensation

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