Technical Support Engineer (5+ yrs of exp)

Salesforce is seeking a Technical Support Engineer to join their Industry Cloud team. This role focuses on supporting Salesforce's Industry Cloud products, which are specialized solutions tailored for specific industries. The position combines deep technical expertise with customer service excellence to provide support for both standard Salesforce functions and industry-specific features.

As a Technical Support Engineer, you'll be at the forefront of customer success, leveraging your technical skills to solve complex problems and ensure maximum customer satisfaction. The role requires a unique blend of technical proficiency in Salesforce's architecture, development tools, and industry-specific solutions, along with strong customer service abilities.

The ideal candidate brings 5+ years of development experience, with deep knowledge of Salesforce's multi-tenant architecture and various technical certifications. You'll work with customers across different industries, troubleshooting issues, managing expectations, and providing technical guidance. This position offers the opportunity to work with cutting-edge technology while making a direct impact on customer success.

Key technical requirements include expertise in both front-end and back-end development, database concepts, integration technologies, and Salesforce-specific tools like Visualforce and Apex. The role demands strong analytical skills, the ability to work under pressure, and excellent communication abilities to interact with customers and internal teams effectively.

This position is based in Hyderabad, India, and offers the opportunity to work with a global leader in CRM solutions. You'll be part of a dynamic team that's essential to maintaining Salesforce's reputation for excellent customer service and technical innovation.