Technical Support Engineer

Salesforce is seeking a Technical Support Engineer to join their Industry Cloud team in Hyderabad. This role focuses on providing expert technical support for Salesforce's industry-specific cloud solutions, combining standard Salesforce functionality with specialized features tailored to different sectors. The ideal candidate will be a certified Salesforce professional with strong technical expertise in both front-end and back-end development.

As a Technical Support Engineer, you'll be responsible for troubleshooting complex technical issues, managing customer expectations, and ensuring high customer satisfaction. You'll work with Salesforce's multi-tenant architecture, handle integration challenges, and collaborate with global teams to resolve customer issues.

The position requires a deep understanding of Salesforce's ecosystem, strong analytical skills, and the ability to work effectively under pressure. You'll need mandatory certifications including DEV401, App Builder, and ADM 201, along with extensive experience in various programming languages and web technologies.

This role offers an opportunity to work with cutting-edge cloud technology while making a direct impact on customer success. You'll be part of a dynamic team that's shaping the future of industry-specific cloud solutions, working with a diverse range of customers and technologies. The position combines technical expertise with customer service excellence, making it ideal for someone who enjoys both technical problem-solving and client interaction.

Join Salesforce's growing team in Hyderabad and be part of a company that's revolutionizing how businesses across different industries leverage cloud technology. This role provides excellent opportunities for professional growth, technical skill development, and exposure to enterprise-level software solutions.