Technical Support Engineer - German or Spanish Speaking

Global leader in CRM and cloud-based enterprise software solutions
$50,000 - $80,000
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS

Description For Technical Support Engineer - German or Spanish Speaking

Salesforce is seeking a Technical Support Engineer with German or Spanish language proficiency to join their Customer Success team in Dublin. This role combines technical expertise with customer service excellence, focusing on supporting Salesforce Marketing Cloud customers. The position requires strong technical skills in web technologies, databases, and programming languages, along with excellent communication abilities in multiple languages. You'll be responsible for end-to-end customer support, technical problem-solving, and maintaining knowledge base documentation. This is an excellent opportunity to work with cutting-edge cloud technology while developing your career at a leading global tech company known for its innovative culture and comprehensive benefits package. The role offers exposure to various aspects of technical support, from API integration to complex problem-solving, making it ideal for those looking to grow their technical and customer service skills.

Last updated 2 months ago

Responsibilities For Technical Support Engineer - German or Spanish Speaking

  • Own the complete end-to-end customer support experience
  • Provide prompt, detailed analysis of technical challenges and business issues
  • Deliver great customer support experience to each customer case
  • Solve technical issues and Integrations, with API/SSJS and Marketing cloud Functionalities
  • Take ownership of customer issues through to resolution
  • Build and maintain Knowledge Base Articles
  • Open and continuous collaboration with team members

Requirements For Technical Support Engineer - German or Spanish Speaking

JavaScript
Java
PHP
  • Customer-focused or previous customer-facing experience
  • Ability to communicate technical concepts clearly and effectively
  • Knowledge of Internet development technologies (HTML, Javascript, XML, API)
  • Understanding of database concepts and SQL
  • Excellent written and verbal communication skills
  • Programming abilities in Java, PHP, or JavaScript
  • Proficient in German or Spanish, in addition to English

Benefits For Technical Support Engineer - German or Spanish Speaking

Medical Insurance
Equity
  • Equal employment opportunity
  • Incentive compensation
  • Equity
  • Company benefits

Interested in this job?

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