Technical Support Engineer, Tableau
Description For Technical Support Engineer, Tableau
Tableau, now part of Salesforce, is on a mission to help people see and understand data. Since its IPO in 2013, Tableau has been growing as a company that influences the business intelligence market. As a Technical Support Engineer at Tableau, you'll be part of a casual yet energetic environment focused on helping customers succeed with data visualization. The role combines deep technical expertise with customer service excellence, offering opportunities for continuous skill development in product technology, hardware, OS, networking, databases, and BI. You'll work in a diverse team environment that values equality, transparency, and strong teamwork, while helping customers overcome technical challenges and optimize their Tableau implementation. The position offers comprehensive product training, skill transfer sessions, and learning assistance programs for professional development.
Responsibilities For Technical Support Engineer, Tableau
- Optimize Tableau product usage by working with customers
- Lead support case resolution for assigned customers
- Investigate and document software and technical issues
- Collaborate with user support, escalation engineering, and sales consultants on high-priority server issues
- Guide technical support specialists in investigating and resolving server issues
- Serve as the main technical liaison between customers and other Tableau departments
- Develop, document, train, and mentor other team members in server-related technical prioritization and problem-solving
Requirements For Technical Support Engineer, Tableau
- 5+ years of experience in supporting and troubleshooting mission-critical commercial software applications
- Strong knowledge of relational databases and networking
- Bachelor's degree in Computer Science or technical field (or equivalent work experience)
- Excellent communication skills in both Japanese and English (TOEIC score 700 or above)
- Strong problem-solving abilities
- Ability to manage high workload and meet deadlines while maintaining attention to detail
- Customer service oriented mindset
