Manager, Technical Account Management - Canada

Samsara is seeking a Manager of Technical Account Management for their Canada team. This role is crucial in ensuring exceptional technical support and account management for customers. The manager will oversee a team of Technical Account Managers (TAMs), driving customer success through technical expertise and effective partnerships.

Key responsibilities include:

• Team Management: Provide guidance, coaching, and support to TAMs.
• Performance and Metrics Accountability: Monitor and manage team performance against key metrics.
• Professional Development: Engage in the professional growth of team members.
• Customer Success Advocacy: Ensure strong relationships with customers and understand their needs.
• Customer Escalation Management: Oversee high-priority technical escalations.
• Cross-Functional Collaboration: Partner with internal teams to address customer needs.
• Strategic Planning: Contribute to scaling the Technical Account Management team.

Requirements:

• Bachelor's degree in a technical, business, or related field; or equivalent work experience.
• Minimum 3 years in a people manager role with direct reports.
• Experience in technical account management or customer success.
• Strong people management and communication skills.
• Ability to use data to create insights and drive action.
• Experience handling escalations and working cross-functionally.
• Occasional travel may be required.

Ideal candidates will also have:

• Business acumen with a focus on value-based outcomes.
• Conversational Spanish skills.
• Proficiency in IoT, APIs, SQL, and scripting languages.
• Experience scaling a technical team and its services.

Samsara offers a competitive compensation package, including base salary, bonus/variable pay, and RSU awards for eligible roles. The company values diversity and inclusion, providing a flexible working environment and various benefits.

Join Samsara to impact industries that run our world, grow your career, and work with a high-caliber team in a rapidly expanding company.