Support Engineer, E.U.
Description For Support Engineer, E.U.
SAP Fioneer is a dynamic company that combines the stability of SAP with the agility of a startup, focusing on providing software solutions for the financial services industry. As a Support Engineer, you'll play a crucial role in ensuring customer success through problem resolution and technical support. The position offers a unique opportunity to work with cutting-edge financial technology while being part of a global team of 1,000 employees across 22 offices.
The role demands strong technical expertise combined with excellent customer service skills. You'll be responsible for handling complex technical issues, performing root cause analysis, and maintaining high customer satisfaction levels. Working under limited supervision, you'll have the autonomy to make important decisions and shape your role.
The company offers a flexible working environment with remote options across several European locations. You'll be part of a team that serves over 800 customers across 17 countries, making a significant impact on the financial services industry. The position provides excellent growth opportunities within a fast-paced environment that combines the best of both corporate and startup worlds.
SAP Fioneer's culture emphasizes innovation, professional development, and work-life balance. The company provides competitive compensation and benefits, along with the chance to work alongside industry experts. If you're passionate about financial technology and want to be part of shaping the future of financial services while building a rewarding career, this role offers an excellent opportunity to achieve those goals.
Responsibilities For Support Engineer, E.U.
- Align and build relationships with key stakeholders from product support, engineering, and service delivery
- Work closely with customers in issue and problem resolution, root cause analysis and troubleshooting
- Support customers with resolution guidance and deliver high-quality customer experience
- Manage ticket management & metrics including dashboards, reports, and documentation
- Provide customer guidance and training
- Ensure customer satisfaction and support service continuous improvements
Requirements For Support Engineer, E.U.
- Strong problem solving and critical situation handling skills
- Experience in financial services environment, preferably with SAP solutions
- Expert knowledge in application or technical components
- Good communication skills in English
- Previous experience in support organizations and ticket management
- Experience with customer and stakeholder management
- Problem solving ability and analytical skills
- Good communication and presentation skills
- Expertise knowledge in financial services applications, preferably SAP
- Team player with ability to build strong relationships
Benefits For Support Engineer, E.U.
- Opportunity to shape the fast-changing financial services landscape
- Flexibility to work in different areas of the company
- Fast-paced start-up culture with experienced team
- Competitive compensation package
- Flexible working policy
- Career growth opportunities
- Lean hierarchy environment with individual career paths
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