Find Saviynt Mid-Level Software Engineer software engineering jobs

Identity authority platform providing enterprise identity cloud solutions for digital transformation and cybersecurity.

Saviynt is seeking a Support Operations Engineer to join their Identity Authority Platform team. This role is part of Saviynt Labs, where they design, build, and run leading Enterprise Identity solutions. The position offers an exciting opportunity to work with cloud services built on AWS, GCP, and Azure with a global presence.

The ideal candidate will be responsible for supporting and maintaining Saviynt's enterprise identity cloud solutions, working directly with customers to resolve implementation and technical issues. You'll be part of a team that powers and protects organizations in their digital transformation journey, providing critical identity and access management solutions.

This role combines technical expertise in IAM/IGA solutions with customer-facing support responsibilities. You'll work in a shift from 5:30 PM to 2:30 AM, handling customer communications, troubleshooting complex issues, and maintaining documentation. The position requires strong technical skills in database operations, scripting, and various IAM tools, along with excellent communication abilities.

Saviynt offers a dynamic, high-growth environment where you'll experience tremendous learning opportunities through challenging yet rewarding work. The role directly impacts customers while working in a welcoming and positive work environment. The company's focus on engineering excellence and attraction of top industry talent makes this an ideal position for someone looking to grow their career in identity and access management.

Working at Saviynt means being part of a company that's at the forefront of cybersecurity and identity management, providing solutions that help organizations maintain security while enabling digital transformation. The role requires completion of security & privacy literacy training and adherence to various information security policies, demonstrating the company's commitment to maintaining high security standards.

Support Operations Engineer role at Saviynt, focusing on IAM solutions implementation, customer support, and technical troubleshooting with 2+ years experience required.

Engineer- Support Operations

A leading SaaS provider specializing in enterprise-level Identity Governance and Administration (IGA), Identity and Access Management (IAM), and Privileged Access Management (PAM) solutions.

We are a leading SaaS provider specializing in enterprise-level Identity Governance and Administration (IGA), Identity and Access Management (IAM), and Privileged Access Management (PAM) solutions. Our mission is to deliver world-class, scalable solutions to large organizations. We are looking for experienced Technical Support Engineers who have a strong background in enterprise product support to join our growing global team.

Key Responsibilities:
- Serve as a subject matter expert in our enterprise-level IGA/IAM/PAM solutions
- Troubleshoot and resolve complex issues affecting large-scale deployments
- Collaborate with customer IT teams and internal departments
- Perform log analysis, database query troubleshooting, and diagnostics
- Support integration with enterprise tools like ServiceNow, SAP, and Active Directory
- Maintain Service Level Agreements (SLAs) with a focus on customer satisfaction
- Participate in post-incident reviews and process improvements
- Provide feedback on enterprise-level product performance
- Participate in 24x7 support operations for enterprise clients

Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience providing technical support for enterprise security products
- Expertise in enterprise environments and large-scale integrations
- Strong hands-on experience with AD, LDAP, SQL databases, SSO, OAuth, and other authentication mechanisms
- Experience with enterprise tools like ServiceNow and Salesforce
- Experience working with cloud environments (AWS, Azure, GCP)
- Excellent communication skills
- Working knowledge of enterprise security policies and compliance standards
- Relevant certifications in IAM or Cloud Computing
- Experience in 24x7 enterprise product support environment
- Strong analytical and troubleshooting skills
- Ability to manage competing priorities in high-stakes environments

Join our team to work on cutting-edge identity and access management solutions, collaborate with global enterprise clients, and grow your career in a dynamic, fast-paced environment.

Join Saviynt as an Engineer, Support Operations for Enterprise Support. Provide expert technical support for IGA/IAM/PAM solutions in a global team.

Saviynt Mid-Level Software Engineer Software Engineering Jobs

Find Saviynt Mid-Level Software Engineer software engineering jobs