Sr. Engineer, IAM/IGA Support - Federal Operations

Identity authority platform built to power and protect the world at work, providing visibility, control and intelligence for digital technologies.
$95,000 - $130,000
Security
Senior Software Engineer
Hybrid
4+ years of experience
Cybersecurity · Enterprise SaaS

Description For Sr. Engineer, IAM/IGA Support - Federal Operations

Saviynt, a leading identity authority platform, is seeking a Senior Engineer for their IAM/IGA Support in Federal Operations. This role combines technical expertise in identity management with customer support for defense and civilian customers. The position offers a competitive salary range of $95,000-$130,000 and requires 4-5 years of customer-facing technical support experience or 3-4 years in identity management.

The role involves managing critical security infrastructure, resolving technical issues, and maintaining system configurations while working with various teams. You'll be responsible for providing technical oversight on high-priority incidents, mentoring team members, and ensuring service level agreements are met. The position requires strong technical skills in SQL, cloud platforms, and microservices, combined with excellent communication abilities.

Saviynt offers a comprehensive benefits package including medical, dental, vision insurance, 401K, and unlimited vacation. The company culture emphasizes growth, learning, and work-life balance with flexible work arrangements. This is an excellent opportunity for security professionals who want to work with cutting-edge identity management technology while serving federal clients.

The ideal candidate must be a U.S. citizen and willing to undergo background checks and security clearance processes. This role provides a unique opportunity to work at the intersection of cybersecurity, federal operations, and customer support, making a significant impact on national security infrastructure.

Last updated a day ago

Responsibilities For Sr. Engineer, IAM/IGA Support - Federal Operations

  • Resolve technical issues through debugging, research, and investigation
  • Provide support within agreed service levels
  • Manage Incident, Service Request, Change, and Problem management processes
  • Provide technical oversight on P1/SEV1 incidents
  • Attend customer-facing status calls
  • Train, mentor, and host workshops for engineers
  • Maintain system configurations and documentation
  • Help with operations after go-live
  • Work with business, Engineering, Infrastructure/DevOps, and Security teams
  • Create knowledge documentation

Requirements For Sr. Engineer, IAM/IGA Support - Federal Operations

MySQL
Kubernetes
  • U.S. Citizenship required
  • Bachelors or equivalent experience in Engineering or CIS/Cyber Security/IT field
  • 4-5 years of customer-facing Technical Support or 3-4 years in Identity Management
  • 1-2 years as a technical lead and mentor
  • Experience with ticketing tools (Freshdesk, ServiceNow, JIRA, Remedy)
  • Experience with log analysis tools (Observe, Splunk, Loggly)
  • Ability to provide 24/7 on-call support as an SME
  • Strong SQL/MySQL query skills
  • Experience with REST/SOAP webservices
  • Experience with cloud platforms (AWS, Azure)
  • Unix Shell/Perl scripting experience
  • Knowledge of Microservices
  • Must meet US persons on US soil requirements
  • Must undergo full background investigation

Benefits For Sr. Engineer, IAM/IGA Support - Federal Operations

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Flexible work arrangements
  • Medical, Dental, Vision, and Life Insurance
  • 401K
  • Unlimited Vacation
  • Sick pay
  • Daily catered lunches and healthy snacks at offices
  • Team Socials

Interested in this job?

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