Customer Support Engineer

Second Front Systems (2F) is seeking a Customer Support Engineer to join their mission-driven team at the intersection of cutting-edge technology and national security. This role offers an exciting opportunity to work with the Game Warden platform, an industry-leading tool accelerating secure adoption of mission-critical SaaS solutions for the U.S. government.

The position requires a technical professional with at least 2 years of experience in customer support engineering, bringing strong expertise in DevOps practices, cloud platforms, and containerization technologies. You'll be responsible for providing exceptional technical support, troubleshooting complex issues, and working collaboratively with cross-functional teams to ensure customer success.

As a Customer Support Engineer at 2F, you'll be part of a dynamic team that values innovation, collaboration, and measurable impact. The role offers competitive compensation ($125,000 - $145,000) and comprehensive benefits, including full healthcare coverage, 401(k) with company contribution, equity, and various stipends for professional development and wellness.

The ideal candidate will possess strong technical skills in Kubernetes, Docker, Helm, and major cloud platforms (AWS, Azure, GCP), combined with excellent communication and problem-solving abilities. This position requires U.S. citizenship and offers the flexibility of remote work, making it perfect for someone who wants to contribute to national security while maintaining work-life balance.

Second Front Systems, as a public benefit corporation, is committed to transforming the future of U.S. national security through innovative technology solutions. The company culture emphasizes growth, action-oriented results, and inclusive teamwork. This role presents an unique opportunity to work with cutting-edge technology while making a meaningful impact on national security missions.