Field Service Engineer
Description For Field Service Engineer
Selecta, Europe's leading vending solutions and specialist coffee services provider, is seeking a Field Service Engineer to join their Technical department. Operating across 16 countries and serving 12 million people daily, Selecta is a trusted partner for approximately 3,500 UK businesses, providing beverage and snack services in various locations including workplaces, schools, universities, and hospitals.
The Field Service Engineer role is crucial for maintaining the company's extensive network of vending equipment. The position focuses on providing high-quality service to customers while actively contributing to business improvements through excellent equipment maintenance and servicing standards. The ideal candidate will work to minimize equipment failures through proper service and maintenance, with the ultimate goal of achieving zero client complaints regarding technical reliability within their assigned area.
The role offers a comprehensive benefits package including 25 days holiday plus bank holidays, life assurance, and sick leave coverage. Career development opportunities are available with clearly mapped progression paths, supported by a strong leadership team. The position requires strong technical and electrical knowledge, excellent customer service skills, and the ability to work independently.
Selecta is committed to diversity and inclusion, fostering a workplace environment that embraces differences while working towards the common goal of creating moments of joy for everyone. The company maintains a strong presence in the UK, providing national service coverage and maintaining high standards of customer satisfaction through their technical service team.
This role represents an excellent opportunity for a skilled technician looking to join a leading European company with a strong market presence and commitment to both customer and employee satisfaction.
Responsibilities For Field Service Engineer
- Diagnose and repair faults on a complete range of Vending Equipment
- Ensure all work is completed at the first visit and prevent further breakdowns
- Review multiple fault equipment and prioritize persistent breakdown repairs
- Maintain access to technical manuals/documentation
- Attend training courses to maintain high workmanship standards
- Maintain good customer relations and follow customer procedures
- Maintain company vehicle in roadworthy condition
- Monitor and address potential customer dissatisfaction
Requirements For Field Service Engineer
- Full UK driving licence with at least 12 months driving experience and no more than 6 points
- Strong electrical knowledge/experience
- Technical background with strong fault finding and diagnosis skills
- Ability to work safely on electrical equipment
- Customer-focused with smart and professional appearance
- Ability to work on own initiative
- Right to Work in the UK permanently
- Ability to form and maintain close working relationships with colleagues and clients
Benefits For Field Service Engineer
- 25 days holiday plus bank holidays
- Life assurance of 2x yearly salary
- 5-weeks paid sick leave
- Development opportunities and clearly mapped career paths
- Support from strong leadership team
