Product Support Engineer

Semperis, recognized as one of America's Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, is seeking a Product Support Engineer to join their Technical Delivery team. This role represents an opportunity to work with a leading force in cybersecurity and identity access management, alongside global talent in the industry.

As a Support Engineer, you'll be integral to the technical delivery process, working closely with Product, Sales, and Engineering teams to deliver cutting-edge security and identity products. Your responsibilities will encompass troubleshooting technical issues, optimizing deployments, and maintaining high customer satisfaction levels. You'll also play a crucial role in shaping product development by providing valuable feedback based on customer challenges.

The ideal candidate brings 4-6 years of enterprise IT experience, with strong expertise in Active Directory administration and troubleshooting. You'll need proven customer-facing experience, excellent technical problem-solving abilities, and a comprehensive understanding of the identity and access management landscape. Knowledge of Entra ID and Office 365 will be particularly valuable.

Semperis offers a positive work environment aligned with their vision of being a Force for Good. The company is recognized for its growth and workplace culture, making it an excellent opportunity for purpose-driven professionals who are eager to learn and develop their skills in the cybersecurity sector. This hybrid role offers the flexibility of modern work arrangements while maintaining collaborative opportunities with a global team.