Find Sentry Mid-Level Software Engineer software engineering jobs

Developer-focused software monitoring and error tracking platform helping companies write better software faster.

Sentry, backed by $217 million in funding and trusted by 100,000+ organizations including Disney, Microsoft, and Atlassian, is revolutionizing software monitoring and error tracking. We're seeking a Support Engineer to join Codecov, our all-in-one code coverage and quality solution trusted by 29,000+ organizations.

As a Support Engineer, you'll be at the intersection of technical expertise and customer success, working with our open-source community through GitHub and Discord channels. You'll become a product expert, helping users optimize their CI pipelines and code hosting platforms while contributing to our knowledge base and internal documentation.

The role requires a unique blend of technical acumen and customer service excellence. You'll be responsible for triaging technical issues, reproducing bugs, and ensuring our customers have the best possible experience with our platform. Your background in supporting CI/CD pipelines and code hosting platforms will be essential as you help shape the future of code coverage solutions.

This is an ideal opportunity for someone who's passionate about developer tools, has a strong technical foundation, and enjoys the challenges of problem-solving in a customer-facing role. You'll work in a fast-paced environment where your contributions directly impact thousands of developers worldwide.

The position offers competitive compensation ($90,000-$110,000) and comprehensive benefits including equity grants and health coverage. Join us in San Francisco as we continue to build tools that help developers write better software faster.

Support Engineer position at Sentry, focusing on technical customer support for Codecov's code coverage platform, requiring 4+ years of experience in customer support and technical expertise.

Support Engineer

Sentry builds performance and error monitoring tools to help developers write better software faster.

Sentry is on a mission to help developers write better software faster. With over $217 million in funding and 100,000+ organizations using our tools, we're building performance and error monitoring solutions trusted by companies like Disney, Microsoft, and Atlassian. We're seeking a Support Engineer for Codecov, our all-in-one code coverage and quality solution. In this role, you'll become a Codecov product expert, engage with customers on platforms like GitHub and Discord, and help solve complex problems related to CI pipelines and code hosting. You'll answer support requests, triage bugs, manage customer feedback, and contribute to knowledge base documentation. The ideal candidate has 4+ years of customer support experience, strong understanding of modern software development practices, and experience with CI pipelines and source control tooling. You should be passionate about developer tools, results-driven, and eager to learn. This role offers the opportunity to directly impact customer satisfaction and product improvement in a fast-paced, open-source environment. Join us in our mission to make software development more efficient and enjoyable!

Support Engineer for Codecov at Sentry, helping developers with code coverage and quality solutions.

Sentry, a company with over $217 million in funding and trusted by 100,000+ organizations, is on a mission to help developers write better software faster. We're expanding our North America Sales Engineering team to serve as technical experts throughout our customers' journeys. As a Sales Engineer at Sentry, you'll be a crucial part of helping customers realize value from our products. Your role will involve providing technical demonstrations, advising on implementation best practices, and ensuring customer success.

Key responsibilities include:
- Bringing technical expertise to customer demos, trials, implementations, and tickets
- Developing best practices and educational content around error and performance management
- Providing workshop-level interaction to drive maturity of use and broader adoption
- Working across teams to represent the customer's voice and drive product improvements

This role is perfect for someone who:
- Enjoys discussing technology with engineers and engineering leaders
- Appreciates working on diverse projects across various industries
- Loves creating resources and content from scratch
- Has a fast-paced, results-driven mindset
- Is passionate about developer tools and the software development lifecycle

Sentry offers a competitive salary range of $125,000 to $165,000, along with benefits including incentive compensation, equity grants, paid time off, and group health insurance coverage. We're committed to building a diverse team with an inclusive culture where every teammate can thrive.

Join us in our mission to improve software quality and make the digital world more enjoyable for everyone!

Sentry seeks a Sales Engineer to provide technical expertise for customer success in software monitoring tools.

Sales Engineer

Sentry is on a mission to help developers write better software faster. With over $217 million in funding and 100,000+ organizations using our tools, we're building performance and error monitoring solutions that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.

As a Support Engineer at Sentry, you'll become a product expert, engaging with our customers who are software developers. You'll be responsible for answering support requests, triaging and reproducing product bugs, managing customer feedback in our open-source repos, and contributing to knowledge base documentation and internal guides.

Key responsibilities include:
- Providing real-time support via chat, email, and video calls during the 4pm - 12am PST shift, Sunday through Thursday, for APAC region customers
- Becoming a Sentry product expert
- Answering inbound support requests about Sentry's product and SDK usage
- Triaging, reproducing, and reporting product bugs
- Managing customer feedback in open-source repositories
- Contributing to team-wide goals and initiatives

The ideal candidate should have:
- 5+ years of experience in Customer Support or equivalent roles
- Experience with Python, JavaScript, or similar programming languages
- Strong understanding of modern software development practices and tools
- Excellent written and oral communication skills
- Passion for developer tools and open-source projects

This role offers a unique opportunity to work with cutting-edge technology while directly impacting customer satisfaction and product improvement. Join us in our mission to make software development more efficient and enjoyable!

Sentry seeks a Support Engineer to assist developers, manage customer feedback, and contribute to product improvement.

Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology.

As a Machine Learning Engineer on Sentry's AI/ML team, you'll be directly responsible for developing the models and algorithms used to make our product smarter and more capable. This role is crucial; you will be at the forefront of integrating machine learning into our core products, from error classification to predictive analytics for application performance monitoring. Your work will help companies around the globe gain actionable insights into their software, enabling them to build better products, faster.

In this role you will:
- Solve hard problems in the fields of time-series analysis and NLP
- Work directly with Sentry's novel (and massive) dataset of errors, spans, and profiles
- Own the development of major initiatives

You'll love this job if you:
- Are driven by impact and enjoy working on high-stakes, high-visibility projects
- Enjoy building things. You will have the opportunity to join the AI/ML team as one of its foundational members
- Thrive in cross-functional teams and enjoy building features alongside developers and product teams

Qualifications:
- Minimum 2+ years of professional experience with a MS/PhD degree in computer science, machine learning, or a related field
- Minimum 4+ years of professional experience with Bachelor's degree in computer science, machine learning, or a related field
- You are comfortable writing production quality code (we use Python)
- Expertise with deep learning frameworks (we use PyTorch)
- Expertise applying statistical techniques and algorithms to time-series data
- Familiarity with OLAP databases, ideally in the context of time-series data
- Familiarity in deploying machine learning models at scale in production environments
- Experience in writing technical documentation, mentoring, and presenting to technical audiences
- Proven track record of owning a system, feature, or component, leading or collaborating with multiple engineers and teams

Sentry is committed to providing equal employment opportunities and fostering an inclusive work environment. We offer competitive compensation, comprehensive benefits, and the opportunity to work on cutting-edge machine learning projects that impact thousands of companies worldwide.

Join Sentry as a Machine Learning Engineer to develop cutting-edge models and algorithms for error classification and predictive analytics in application performance monitoring.

Machine Learning Engineer

As a Software Engineer on the Session Replay team at Sentry, you'll join a cross-functional team responsible for functionality that lets Web and Mobile developers rewind and replay their users' journey leading up to a bug. In this high-impact role, you'll build new capabilities that help developers understand the context of their application errors through interconnected Replays with the general Sentry workflow, and additional context such as User Feedback and Feature Flags.

You'll work on:
- Developing JavaScript widgets for real-time user feedback collection
- Building a developer toolbar to enhance developer productivity
- Maintaining and expanding functionality of a service used by millions of developers
- Collaborating with product management and the larger engineering organization to define, implement, and ship new features
- Mentoring and leveling up more junior team members through code reviews

This role is ideal for a product-minded software engineer who:
- Regards Product and Design as peers and seeks collaboration to create innovative workflows
- Enjoys making small improvements that magnify into days of saved time across the customer base
- Takes pride in building features that are not just functional but delightful to use
- Enjoys working with an open-source community that showcases your skills

Sentry offers a competitive salary range of $144,000 to $164,000 CAD for this position, along with benefits including incentive compensation, equity grants, paid time off, and group health insurance coverage.

Sentry is committed to providing equal employment opportunities and building a diverse, inclusive team where every member can thrive.

Sentry seeks a Mid-Level Software Engineer for Session Replay team to build and improve developer tools for error monitoring and user journey analysis.

Software Engineer, Session Replay

As a Software Engineer on the Session Replay team at Sentry, you'll join a cross-functional team responsible for functionality that lets Web and Mobile developers rewind and replay their users' journey leading up to a bug. In this high-impact role, you'll build new capabilities that help developers understand the context of their application errors through interconnected Replays with the general Sentry workflow, and additional context such as User Feedback and Feature Flags. You'll also work on developing JavaScript widgets for real-time user feedback collection and building a developer toolbar to enhance developer productivity.

Key responsibilities include:
- Working with product management and the larger engineering organization to define, implement and ship new features
- Maintaining and expanding functionality of a service used by millions of developers
- Leveling up the technical aptitude of more junior team members through mentorship and PR reviews

This role is ideal for product-minded software engineers who:
- Regard Product and Design as peers and seek collaboration to create innovative workflows
- Relish the idea of making small improvements that magnify into days of saved time across the customer base
- Take pride in building features that are not just functional, but delightful to use
- Enjoy working with an open-source community that showcases their skills

Sentry offers a competitive salary range of $144,000 to $164,000 CAD for this position, along with benefits including incentive compensation, equity grants, paid time off, and group health insurance coverage.

Sentry is committed to providing equal employment opportunities and building a diverse, inclusive team where every member can thrive. As an open-source company, Sentry believes in making software and the industry accessible to everyone.

Sentry seeks a Mid-Level Software Engineer for Session Replay team to build and improve developer tools for bug tracking and performance monitoring.

Bad software is everywhere, and we're tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology. 

With more than $217 million in funding and 100,000+ organizations that believe we're on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.

As a Support Engineer at Sentry, you'll be responsible for:
- Becoming a Sentry product expert
- Answering inbound Support requests about Sentry's product and usage of our SDK's
- Triaging, reproducing, and reporting product bugs as well as monitoring escalations to engineering
- Managing and curating customer feedback in our open source repos
- Contributing to team-wide goals and initiatives and supporting knowledge base documentation, internal guides, and demos

You'll thrive in this role if you:
- Believe that things should "just work" and are a natural tinkerer
- Are driven by the joy customers get from using your products
- Have passion for developer tools or open source
- Are results-driven and self-motivated
- Are eager to learn, adapt, and grow your understanding of software engineering fundamentals
- Are comfortable in a fast-paced environment that requires strong time-management skills and collaboration

This role offers an opportunity to become an expert in Sentry's products, engage with customers to solve complex problems, and contribute to the improvement of our support processes and documentation. You'll be at the forefront of helping developers create better software, working with cutting-edge technologies and open-source projects.

Support Engineer at Sentry: Help developers write better software by providing expert product support and engaging with customers to solve complex issues.

Sentry Mid-Level Software Engineer Software Engineering Jobs

Find Sentry Mid-Level Software Engineer software engineering jobs