Support Engineer

Bad software is everywhere, and we're tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology.

With more than $217 million in funding and 100,000+ organizations that believe we're on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.

As a Support Engineer at Sentry, you'll be responsible for:

• Becoming a Sentry product expert
• Answering inbound Support requests about Sentry's product and usage of our SDK's
• Triaging, reproducing, and reporting product bugs as well as monitoring escalations to engineering
• Managing and curating customer feedback in our open source repos
• Contributing to team-wide goals and initiatives and supporting knowledge base documentation, internal guides, and demos

You'll thrive in this role if you:

• Believe that things should "just work" and are a natural tinkerer
• Are driven by the joy customers get from using your products
• Have passion for developer tools or open source
• Are results-driven and self-motivated
• Are eager to learn, adapt, and grow your understanding of software engineering fundamentals
• Are comfortable in a fast-paced environment that requires strong time-management skills and collaboration

This role offers an opportunity to become an expert in Sentry's products, engage with customers to solve complex problems, and contribute to the improvement of our support processes and documentation. You'll be at the forefront of helping developers create better software, working with cutting-edge technologies and open-source projects.