Support Engineer

Sentry is on a mission to help developers write better software faster. With over $217 million in funding and 100,000+ organizations using our tools, we're building performance and error monitoring solutions that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.

As a Support Engineer at Sentry, you'll become a product expert, engaging with our customers who are software developers. You'll be responsible for answering support requests, triaging and reproducing product bugs, managing customer feedback in our open-source repos, and contributing to knowledge base documentation and internal guides.

Key responsibilities include:

• Providing real-time support via chat, email, and video calls during the 4pm - 12am PST shift for APAC region customers
• Onboarding in the SFO office for the first 90 days, from 9am to 5pm PST
• Becoming a Sentry product expert
• Answering inbound support requests about Sentry's product and SDK usage
• Managing and curating customer feedback in our open source repos

The ideal candidate should have:

• 5+ years of experience in Customer Support or equivalent roles
• Experience with Python and/or Javascript, or similar dynamic programming languages
• Strong understanding of modern software development practices and tools
• Excellent written and oral communication skills
• Passion for developer tools and open source
• Ability to work in a fast-paced environment with strong time-management skills

This role offers a base salary range of $90,000 to $110,000, along with benefits including incentive compensation, equity grants, paid time off, and group health insurance coverage. Sentry is committed to providing equal employment opportunities and fostering an inclusive culture where every teammate can thrive.