Support Engineer

Sentry, backed by $217 million in funding and trusted by 100,000+ organizations including Disney, Microsoft, and Atlassian, is revolutionizing software monitoring and error tracking. We're seeking a Support Engineer to join Codecov, our all-in-one code coverage and quality solution trusted by 29,000+ organizations.

As a Support Engineer, you'll be at the intersection of technical expertise and customer success, working with our open-source community through GitHub and Discord channels. You'll become a product expert, helping users optimize their CI pipelines and code hosting platforms while contributing to our knowledge base and internal documentation.

The role requires a unique blend of technical acumen and customer service excellence. You'll be responsible for triaging technical issues, reproducing bugs, and ensuring our customers have the best possible experience with our platform. Your background in supporting CI/CD pipelines and code hosting platforms will be essential as you help shape the future of code coverage solutions.

This is an ideal opportunity for someone who's passionate about developer tools, has a strong technical foundation, and enjoys the challenges of problem-solving in a customer-facing role. You'll work in a fast-paced environment where your contributions directly impact thousands of developers worldwide.

The position offers competitive compensation ($90,000-$110,000) and comprehensive benefits including equity grants and health coverage. Join us in San Francisco as we continue to build tools that help developers write better software faster.