Associate Application Support Engineer

ServiceRocket, a 20+ year global tech services company headquartered in Palo Alto, is seeking an Associate Application Support Engineer. This role offers a unique opportunity to work with cutting-edge cloud technologies and the Atlassian ecosystem. As part of a highly-rated workplace (4.7 on Glassdoor), you'll join a diverse, inclusive environment that prioritizes professional growth and personal well-being.

The position involves diagnosing and solving technical problems, ranging from simple to complex, while providing excellent customer service. Working in a hybrid model (2 days per month in office), you'll handle rotational shifts between 9 am-6 pm or 12 pm-8 pm. The role requires strong technical skills in areas like shell scripting, Java/Groovy programming, and database management, combined with excellent communication abilities.

ServiceRocket offers comprehensive benefits including profit sharing, stock options, health insurance, and various allowances for professional development and wellness. The company's culture emphasizes growth opportunities through their Career Pathways program and values work-life balance with generous PTO and cultural heritage days.

This is an ideal opportunity for someone with a computer science background who wants to develop their technical and customer service skills while working with industry-leading technologies in a supportive, growth-oriented environment.