Technical Support Engineer

Showpad, a leading sales enablement platform founded in 2011, is seeking a Technical Support Engineer to join their growing team. With offices across multiple locations including Ghent, Chicago, London, Munich, and Portland, Showpad has built a diverse team of over 400 professionals dedicated to empowering revenue teams through innovative training and coaching software.

As a Technical Support Engineer, you'll be the crucial link between customers and the engineering team, serving as both a customer advocate internally and a Showpad ambassador externally. Your primary focus will be handling technical requests and ensuring an effortless support experience for customers. This role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of web technologies.

The ideal candidate will have at least one year of experience in a customer-facing or technical role, demonstrating strong analytical capabilities and a customer-centric mindset. You'll work in a fast-paced environment, collaborating with teams across different locations to resolve high-priority issues and improve customer satisfaction.

Showpad offers an inclusive work environment with attractive benefits, including paid parental leave, paid holidays, volunteering opportunities, and professional development. The company has been recognized as a top workplace by various organizations and demonstrates a strong commitment to diversity and inclusion. This role offers an excellent opportunity to grow your technical skills while making a significant impact on customer success.