ShyftLabs is seeking an experienced Lead QA Engineer specializing in Salesforce Service Cloud to join their team in Gurugram. This role combines technical expertise in both manual and automated testing with leadership responsibilities. The ideal candidate will bring 5+ years of dedicated Salesforce application testing experience, with a strong foundation in both functional and non-functional testing methodologies. The position offers an opportunity to work with cross-functional teams to implement efficient solutions while leveraging deep knowledge of Salesforce Service Cloud. The company provides a supportive environment focused on employee growth through extensive learning and development resources. The role demands excellent communication skills and the ability to drive quality assurance processes. ShyftLabs offers a competitive compensation package including healthcare benefits, making it an attractive opportunity for QA professionals looking to advance their careers in a dynamic technology environment.