IT Support Engineer

Mobile health app with 15M users helping people improve nutritional habits through personalized programs and health insights.
Limassol, Cyprus
DevOps
Mid-Level Software Engineer
Hybrid
101 - 500 Employees
2+ years of experience
Healthcare · AI

Description For IT Support Engineer

Simple is a thriving mobile health platform that has achieved remarkable success with over 15 million users and 100% year-over-year revenue growth. The company specializes in helping individuals enhance their nutritional habits through personalized programs, meal tracking, and comprehensive health insights. They're now expanding their horizons by developing an innovative AI product aimed at revolutionizing personal health improvement in an engaging way.

As an IT Support Engineer at Simple, you'll be integral to maintaining and improving the technical infrastructure that supports approximately 250 employees and contractors. You'll manage a diverse fleet of Apple and Windows devices, implement security measures, and streamline operational processes through automation. The role requires a strong background in MDM for MacOS, experience with various enterprise tools like Google Workspaces and Cloudflare Zerotrust, and excellent communication skills.

The position offers an attractive combination of technical challenges and growth opportunities in a rapidly expanding health-tech company. You'll be part of a dynamic team working on cutting-edge health and AI solutions while enjoying comprehensive benefits including stock options, premium subscriptions, and a flexible hybrid work environment in Limassol.

This role is perfect for a tech-savvy professional who enjoys solving complex IT challenges while contributing to a mission of making the world healthier. The company's impressive growth trajectory and focus on innovation provide an excellent environment for professional development and meaningful impact.

Last updated a month ago

Responsibilities For IT Support Engineer

  • Manage around 250 Apple devices and Windows
  • Provide IT support to ~250 employees and contractors
  • Monitor and address potential security breaches
  • Improve onboarding and off boarding processes through automation
  • Manage internal accesses
  • Handle internal IT services procurement and inventory
  • Manage end user devices procurement and inventory

Requirements For IT Support Engineer

  • 2+ years experience with MDM for MacOS on 200+ devices
  • 2+ years experience managing MacOS and Windows machines
  • 2+ years experience with managing Google Workspaces, Slack, Entra ID, Jira, Confluence, Cloudflare Zerotrust
  • Basic understanding of network protocols
  • Comfortable interacting with diverse groups of people and conducting virtual meetings

Benefits For IT Support Engineer

Equity
  • Competitive salary package with stock options
  • Equipment provided
  • Premium Palta Family subscriptions (Simple, Flo, Zing etc.)
  • 21 days annual leave plus bank holidays
  • English language learning support
  • Office in Limassol with hybrid work format (3+ days in office)

Interested in this job?

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