Associate Support Engineer

Sinch, a pioneering force in customer communications, is seeking an Associate Support Engineer to join their Technical Operations Center in Kalmar, Sweden. This role is integral to maintaining the company's robust communication infrastructure that serves over 150,000 businesses worldwide, including industry giants like Google, Uber, Paypal, and Visa.

The position offers a unique approach to technical support, breaking away from traditional L1/L2/L3 hierarchies. As an Associate Support Engineer, you'll be part of a dynamic team handling the full spectrum of technical challenges, from basic troubleshooting to complex system issues. The role operates within a 24/7 environment, ensuring continuous support for Sinch's global operations.

Key responsibilities include incident management, system monitoring, and collaboration with internal teams to maintain service reliability. You'll be working with various technologies, including Linux systems, SQL, and telecommunications protocols like SS7 and SIGTRAN. The role requires strong problem-solving abilities and a deep understanding of network protocols and mobile communications standards.

This is an excellent opportunity for someone starting their career in technical operations, offering extensive learning opportunities and hands-on experience with enterprise-scale systems. The company culture emphasizes values like "Dream Big," "Win Together," "Keep it simple," and "Make it Happen," fostering an environment where innovation and collaboration thrive.

The position is based in Kalmar, Sweden, and requires on-site presence with shift rotation coverage. Sinch offers a structured, fair, and inclusive hiring process, demonstrating their commitment to finding the right talent to join their team. For someone looking to build a career in technical operations with a global technology leader, this role provides an ideal launching pad with plenty of growth opportunities.