Managed Services Engineer/Sentinel

Sinch is a leading company in customer communications, trusted by over 150,000 businesses including major players like Google, Uber, and PayPal. They specialize in providing a Customer Communications Cloud that enables engaging customer experiences through mobile messaging, voice, and email.

The Managed Services Engineer/Sentinel role is positioned within a DevOps team responsible for the Sentinel solution & services. This solution is built on an A2P traffic emulator and analyzer that operates across multiple Mobile Network Operators, utilizing Java-based servers in AWS and Android OS network probes.

The position combines technical expertise with operational responsibility, working in a team of Developers, Operations Engineers, and Administrators. Key responsibilities include maintaining the solution's daily operations, contributing to CI/CD pipelines, and ensuring high service availability. The role requires someone who can handle both technical challenges and stakeholder management effectively.

The ideal candidate should possess strong analytical skills, telecom/IT industry experience, and proficiency in scripting and Java development. They should be comfortable with multitasking, well-organized, and adaptable to change. The position offers the opportunity to work with cutting-edge technology in a company that values dreaming big, winning together, keeping it simple, and making things happen.

Working hours are primarily weekdays, with the requirement to be available for major emergencies outside normal hours. The hybrid work environment provides flexibility while maintaining team collaboration. This role is perfect for someone who combines technical expertise with a business mindset and can see the broader impact of their work on both the company and its customers.