Sinch is seeking a Senior Technical Support Engineer to join their team in a remote capacity. This role is crucial for managing and overseeing Cloud Voice customers and their complex solutions. The position demands a blend of technical expertise in telecommunications, particularly SIP protocols, and strong customer relationship management skills.
The ideal candidate will be responsible for ensuring exceptional customer experience through direct management of client interactions, technical support, and strategic partnership development. With a salary range of $105,000 to $125,000, this role offers competitive compensation along with comprehensive benefits including medical, dental, vision coverage, 401(k) with employer match, and flexible remote work arrangements.
Key responsibilities include managing customer requests related to number porting and inventory, providing escalation support for integrations, and identifying product enhancements. The role requires 3-5 years of technical customer support experience, strong knowledge of telecommunications systems, and expertise in API management.
This position offers an excellent opportunity for growth within a global technology company, working with cutting-edge cloud communication solutions. The role combines technical expertise with customer success management, making it ideal for professionals who excel in both technical problem-solving and client relationship building.
Benefits include comprehensive healthcare coverage, mental health support through EAP, generous PTO, parental leave, and the flexibility of remote work. The company culture emphasizes work-life balance, professional development, and making a meaningful impact through volunteer opportunities.
The position requires occasional travel and flexibility with working hours to accommodate global customer support, offering a dynamic and challenging environment for the right candidate. Join Sinch to be part of a diverse, innovative team that's shaping the future of cloud communications.