Customer Success Engineer

As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally. Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use.

Thriving in a dynamic, collaborative environment, you'll play a key role in SingleStore's growth and support customer adoption. With SingleStore as the exclusive database for data-intensive applications, it enables real-time transaction, analysis, and contextualization of data.

This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases. These capabilities empower effective communication with technical and leadership resources, reinforcing relationships, and optimizing client value.

Key Responsibilities:

• Master SingleStore's core functionalities for diverse use cases.
• Communicate SingleStore's value proposition and functionalities, backed by customer references.
• Own a growing portfolio of customers with varying touchpoints.
• Collaborate across teams to maximize client value.
• Lead customer interactions from implementation to renewals and growth discussions.
• Advocate for clients internally, providing valuable feedback.
• Manage escalated ticket requests through the Support team.
• Disseminate updates on products, events, and maintain internal reports.
• Occasional travel may be required, typically less than 10% of the time, for conferences or establishing relationships with customers.

Required Skills and Experience:

• Degree in a tech-related field or equivalent experience.
• 3+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering).
• Strong preference for candidates with hands-on experience in databases (SQL, noSQL, and HTAP) and cloud technologies.
• Proficient in project management, issue tracking, and accountability.
• Strong verbal skills for relational building.
• Experience in escalation management and risk mitigation, demonstrating business acumen.
• Resourceful problem solver with creative approaches.

Join SingleStore and be part of a team that's revolutionizing the database industry with cutting-edge technology and a customer-centric approach.