SmartBear delivers complete visibility for developers to make each release better, trusted by 16 million developers at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking a Cloud/DevOps Engineer for their SwaggerHub team. This role focuses on supporting the On-Premise offering of SwaggerHub using Helm on Kubernetes and OpenShift. The ideal candidate will have 3+ years of experience with Kubernetes and Helm, proficiency in AWS and EKS, and strong skills in Linux, JavaScript or Java, and databases like PostgreSQL and MongoDB. You'll be developing node.js-based Kubernetes operators and Helm charts, collaborating with cross-functional teams, and assisting with customer support. SmartBear offers a growth-oriented environment, celebrates diversity, and is committed to ethical practices and social responsibility. Join a company that's making the technology-driven world better, with offices worldwide and numerous industry awards. This role provides exposure to multiple Kubernetes deployment topologies and a tech stack including Helm, Kubernetes, Node.js, Docker, Replicated KOTS, and Linux-based VMs. SmartBear values work-life balance, offering benefits like birthday days off and a supportive People and Culture organization. The company is an equal opportunity employer, fostering an inclusive workplace for all.

Cloud/DevOps Engineer for SwaggerHub at SmartBear, developing Kubernetes operators and Helm charts for on-premise deployments.

Cloud/DevOps Engineer - SwaggerHub

SmartBear delivers visibility tools for developers to make each release better than the last.

SmartBear is seeking a Data Center Engineer for Bitbar to own the day-to-day operation and maintenance of our new data center in San Jose, California. You'll be responsible for ensuring high availability of devices, extending the setup, and keeping the system in top condition. This mission-critical role requires maintaining 99.999% uptime.

Key responsibilities include:
- Owning one of the three BitBar data centers
- Developing and maintaining automation, monitoring, and processes for operational uptime
- Identifying and resolving technical problems
- Providing technical support for network, OS, virtualization, and storage issues
- Following and maintaining procedures and documentation
- Being on call for tickets and dispatch requests
- Daily visits to the data center

We're looking for candidates with:
- Networking skills (VLANs, DNS, DHCP)
- Kubernetes administration (EKS) experience
- Proficiency in bash and python scripting
- Linux administration (VMWare Fusion or MacOS a plus)
- Experience with GitHub and Ansible
- Familiarity with mobile development tools (Appium, Selenium, Android, iOS)
- Ability to lift and install equipment 50 lb+
- Strong collaboration skills and ability to work autonomously

Join SmartBear for career growth opportunities, a supportive work environment, and the chance to make a positive impact in the tech world. We offer competitive compensation, comprehensive benefits, and a culture that celebrates diversity and work-life balance.

SmartBear is headquartered in Somerville, MA, with offices worldwide. We've won major industry awards and are committed to ethical practices and social responsibility.

SmartBear seeks a Data Center Engineer for Bitbar to manage and maintain a high-availability data center in San Jose, CA.

Data Center Engineer for Bitbar

SmartBear, a leader in software development tools, is seeking a Backend Engineer for their BugSnag Distributed Tracing team. This role involves working on highly scalable, cloud-based distributed tracing and observability processing systems for BugSnag, a software stability platform used by over 5,000 engineering teams worldwide.

As a Backend Engineer, you'll:
- Develop new features and improve existing services
- Work with cutting-edge technologies and architectures
- Use languages like Go, Node.js, Java, and Ruby
- Work on distributed tracing, Real User Monitoring (RUM), and other observability solutions
- Take ownership of features from design to production deployment
- Collaborate in an agile team environment
- Work with microservice architecture, Kubernetes, Docker, and Google Cloud Platform
- Utilize storage solutions like MongoDB, Redis, ClickHouse
- Work with messaging technologies such as gRPC/Protobuf, RabbitMQ, and Kafka

Key requirements:
- 3+ years' experience in Go, Node.js, Java, or Ruby
- Experience with MongoDB, Redis, Elasticsearch, ClickHouse
- Familiarity with gRPC/Protobuf, RabbitMQ, and Kafka
- Agile development experience with continuous delivery and test-driven development
- Bachelor's degree in Computer Science/Engineering or equivalent experience
- English proficiency at B2 level or above

SmartBear offers a dynamic work environment, opportunities for career growth, and a culture that celebrates diversity. They encourage work-life balance, offer flexible time off, and provide modern workspaces for collaboration. Join SmartBear to contribute to making the technology-driven world a better place while working with industry-leading tools and technologies.

Backend Engineer for BugSnag Distributed Tracing at SmartBear, developing scalable observability systems using Go, Node.js, Java, and Ruby.

Backend Engineer – BugSnag Distributed Tracing

SmartBear delivers complete visibility developers need to make each release better than the last, trusted by over 16 million developers at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking a Senior Product Support Engineer for BugSnag, their software stability platform used by over 5,000 engineering teams worldwide. This role involves providing in-depth technical support to highly technical customers, helping them integrate BugSnag's open source notifier libraries into their applications. You'll troubleshoot issues, collaborate with development teams, and have the opportunity to work on bug fixes and product enhancements.

As a Senior Product Support Engineer, you'll be responsible for:
- Solving technical support issues via email, GitHub, screenshare, and live chat
- Collaborating with internal teams to propose solutions
- Identifying and defining bug fixes
- Becoming a subject matter expert in BugSnag's products and supported languages
- Developing tools and enhancing documentation to improve support processes
- Working out-of-hours on-call weekend work on a rotating basis

The ideal candidate should have:
- Excellent communication skills in English
- A systematic approach to problem-solving
- Experience as a mid-level software engineer
- Commercial experience in at least two categories: Mobile (Android, iOS, React Native), JavaScript, Scripting languages, or Server-side languages

SmartBear offers great career growth opportunities, a supportive work environment, and a culture that celebrates diversity. They have offices worldwide and have won numerous industry awards. Join SmartBear to make a positive impact on the technology-driven world while growing your career in a dynamic, inclusive environment.

Senior Product Support Engineer for BugSnag at SmartBear, providing technical support and collaborating with development teams.

Senior Product Support Engineer, BugSnag

SmartBear, a leader in software development tools, is seeking a Senior Product Support Engineer for BugSnag, their software stability "command center" used by over 5,000 engineering teams worldwide. This role involves providing in-depth technical support to highly technical customers, helping them integrate BugSnag's open source notifier libraries into their applications. You'll troubleshoot issues, collaborate with development teams, and have the opportunity to work on bug fixes and product enhancements.

As a Senior Product Support Engineer, you'll be responsible for:
- Solving technical support issues via email, GitHub, screenshare, and live chat
- Collaborating with internal teams to propose solutions
- Identifying and defining bug fixes
- Becoming a subject matter expert in BugSnag's products and supported languages
- Developing tools and enhancing documentation to improve support processes

The ideal candidate has:
- A personable and empathetic manner when dealing with customers
- Proficiency in English
- A systematic approach to problem-solving
- Experience as a mid-level software engineer
- Commercial experience in at least two categories: Mobile (Android, iOS, React Native), JavaScript, Scripting languages, or Server-side languages

SmartBear offers great benefits including:
- Career growth opportunities
- Investments in team spaces for collaboration and fun
- Encouragement to take birthdays off
- A People and Culture organization focused on holistic employee well-being
- Celebration of diversity in experiences, viewpoints, and identities

Join SmartBear to be part of a company committed to making the technology-driven world a better place, with a focus on ethical practices and social responsibility. With offices worldwide and numerous industry awards, SmartBear provides an excellent environment for professional growth and innovation.

SmartBear delivers complete visibility for developers to improve software releases, trusted by 16 million professionals at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking an Associate Product Support Engineer for their Zephyr Scale and Reflect team. This role offers an exciting opportunity to provide exceptional technical support, collaborate with development teams, and enhance customer satisfaction.

As an Associate Product Support Engineer, you'll be at the forefront of customer interaction, solving technical issues and advocating for customer needs. You'll work with cutting-edge web technologies, APIs, and cloud platforms, honing your skills in a dynamic, remote-friendly environment.

Key responsibilities include providing top-notch technical support, collaborating across teams, and continuously improving problem-resolution efficiency. You'll be instrumental in enhancing our products by channeling customer feedback to our development teams.

The ideal candidate has a strong technical background, excellent communication skills, and a passion for customer service. We're looking for someone with a Bachelor's degree in Computer Science or related field, at least 1 year of relevant experience, and proficiency in web technologies and software testing principles.

At SmartBear, we offer more than just a job. We provide a culture of growth, celebration of diversity, and a strong emphasis on work-life balance. Our People and Culture organization ensures a holistic approach to employee well-being. Join us to be part of a team that's shaping the future of software development tools, used by world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

If you're ready to take your career to the next level in a supportive, innovative environment, we want to hear from you. Apply now and become part of the SmartBear crew!

Associate Product Support Engineer at SmartBear: Provide exceptional technical support for software development tools used by top innovators.

Associate Product Support Engineer

SmartBear, a leader in software development tools, is seeking a Customer Support Engineer to join their dynamic team. This role offers an exciting opportunity to work with award-winning tools like TestComplete, Swagger, ReadyAPI, and Zephyr, trusted by over 16 million developers worldwide.

As a Customer Support Engineer, you'll be at the forefront of customer interaction, providing exceptional technical support for the Zephyr Scale and Reflect team. You'll collaborate with support and development teams to address customer needs, enhancing your system knowledge and technical expertise. Your role will involve delivering prompt, courteous, and effective responses to customer inquiries across various channels, including email, screen sharing, and live chat.

Key responsibilities include documenting, tracking, and efficiently resolving customer issues, ensuring clear communication and consistent follow-ups. You'll also actively seek methods to improve problem resolution efficiency and customer satisfaction, serving as a customer advocate to ensure feedback is considered in product development.

The ideal candidate will have a Bachelor's degree in Computer Science, Engineering, or a related field, with at least 1 year of working experience. Strong English communication skills (B2 level or higher) are essential, as is the ability to explain technical concepts in simple terms. You should have proven customer engagement skills, strong debugging and problem-solving abilities, and proficiency in Front-End fundamentals.

SmartBear offers a supportive work environment where you can grow your career at every level. The company invests in your success and encourages a healthy work-life balance, even encouraging employees to take their birthdays off. SmartBear values diversity and celebrates differences in experiences, viewpoints, and identities, believing it leads to better outcomes.

Join the SmartBear crew and be part of a company that's shaping the future of software development tools while fostering a culture of growth, collaboration, and fun.

SmartBear seeks Customer Support Engineer for Zephyr Scale and Reflect team, providing technical support and enhancing customer satisfaction.

Customer Support Engineer

SmartBear delivers complete visibility for developers to make each release better, with tools trusted by 16 million developers at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking an Associate Product Support Engineer to join their global support team. This role involves troubleshooting technical issues, working with customers, and collaborating with development teams. The ideal candidate will have at least 1 year of customer experience, excellent communication skills, and a basic understanding of modern web application technologies. 

Key responsibilities include:
- Solving technical support issues via various channels (email, screen share, live chat, phone)
- Documenting and tracking customer issues
- Collaborating with internal teams to provide superior customer service
- Continuously learning about SmartBear products
- Advocating for customers and providing feedback to internal teams

The role offers growth opportunities in a company that values its employees, celebrates diversity, and is committed to ethical practices and social responsibility. SmartBear has a global presence with offices in the US, Ireland, UK, Poland, and India, and has won numerous industry awards.

This position is ideal for someone with a technical background, strong problem-solving skills, and a passion for customer service. The ability to work US shifts is required. Join SmartBear to be part of a team making the technology-driven world a better place while developing your career in a supportive environment.

Associate Product Support Engineer at SmartBear: Deliver technical support, troubleshoot issues, and collaborate with development teams to ensure customer satisfaction.

Associate Product Support Engineer – Multiple Products

Associate Product Support Engineer at SmartBear: Deliver technical support, troubleshoot issues, and collaborate with development teams in a global software company.

SmartBear delivers complete visibility developers need to make each release better than the last. Their award-winning tools are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations.

SmartBear is seeking a Lead Full-Stack Engineer to make an impact on their Platform Services team. In this role, you'll work with internal teams globally to build the next generation of interconnected SmartBear applications and services. You'll collaborate with top engineers, product managers, and UX professionals to deliver meaningful centralized "Platform Services" consumed by multiple product development teams.

Key Responsibilities:
- Lead the development and architecture of the SmartBear Platform
- Design and implement scalable services for all SmartBear products
- Provide technical leadership for front-end and back-end engineering stack
- Lead technical discussions and requirements analysis with cross-product partners
- Collaborate with other teams to integrate systems and services
- Drive high engineering standards and code quality
- Work with geographically distributed teams of developers, testers, UX designers, and product managers

This role offers the opportunity to innovate, collaborate, and drive excellence in a dynamic, global environment. You'll be at the forefront of shaping SmartBear's platform services, impacting multiple products and delivering outstanding experiences for customers.

SmartBear offers a supportive work environment that encourages growth, celebrates diversity, and promotes work-life balance. They invest in their employees' success and provide opportunities for career development at every level.

Lead Full-Stack Engineer role at SmartBear, driving Platform Services development with 10+ years experience in TypeScript, Java, Node.js, and React.

Lead Full-Stack Engineer – Platform Services

SmartBear delivers complete visibility developers need to make each release better than the last. Their tools are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations.

SmartBear is seeking a Lead Developer Advocate for Observability to join their growing team. This role will focus on developing and supporting strategies to empower and energize communities and users in addressing deployment challenges through technology. The ideal candidate will have deep market knowledge, engaging technical content creation skills, and the ability to articulate key messages clearly to various audiences.

Key Responsibilities:
- Create thought leadership content including videos, tech blogs, white papers, and educational materials
- Deliver technical presentations at events worldwide and through online channels
- Develop sample applications, prototypes, and integrations
- Engage with developer communities and advocate for their needs
- Stay updated on observability and OpenTelemetry trends
- Collaborate with internal teams to drive critical initiatives

Required Skills and Experience:
- 3+ years in a senior developer relations role
- Expertise in observability technologies, APIs, and cloud-native technology
- Strong communication and storytelling skills
- Experience with developer communities and software applications
- Public speaking and presentation skills
- Knowledge of OpenTelemetry and other observability standards

This role offers the opportunity to work with a global team, contribute to open-source projects, and shape the future of observability in software development. SmartBear provides a collaborative work environment, opportunities for growth, and a commitment to work-life balance.

Join SmartBear to make a significant impact in the world of software development and observability!

Lead Developer Advocate for Observability at SmartBear, focusing on empowering developers through technology and community engagement.

Lead Developer Advocate - Observability

SmartBear delivers visibility tools for developers to improve software releases, trusted by 16 million users at 32,000+ organizations.

SmartBear is seeking an Associate Product Support Engineer to join their team in Bengaluru, India. This role involves delivering technical support services to customers, working closely with development teams, and gaining knowledge of SmartBear's systems.

Key responsibilities include:
- Troubleshooting and solving technical support issues with external customers via various channels (email, screen share, live chat, phone, etc.)
- Creating, documenting, and tracking customer issues
- Collaborating with support colleagues and other internal teams
- Obtaining knowledge and skills to become proficient with SmartBear products
- Acting as a customer advocate and providing feedback to internal organizations
- Identifying ways to improve issue resolution and customer support

The ideal candidate should have:
- At least 1 year of experience working directly with customers
- Excellent communication skills and ability to work with remote teams
- Strong problem-solving and organizational skills
- Basic understanding of modern web application stack (API, REST, PostgreSQL, OpenAPI, JSON Schema)
- Knowledge of at least one programming language
- English proficiency at B2 level or higher
- A degree in Computer Science, Computer Engineering, or technical equivalent

SmartBear offers a supportive work environment, opportunities for career growth, and a commitment to ethical practices and social responsibility. The company values diversity and encourages success based on individual merits and abilities.

Note: This position requires working on US shifts.

Associate Product Support Engineer at SmartBear in Bengaluru, India. Deliver technical support, troubleshoot issues, and work with development teams.

SmartBear delivers complete visibility developers need to make each release better than the last, with tools trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations.

SmartBear is seeking a Product Support Engineer (P2) to join their global support team. This role involves troubleshooting and solving technical support issues for customers, working closely with development teams, and continuously expanding technical knowledge. The ideal candidate will have 1-3 years of customer-facing experience, excellent communication skills, and a solid understanding of modern web application technologies. Key responsibilities include resolving customer issues via various channels, collaborating with internal teams, and being a customer advocate. The role requires familiarity with technologies such as Typescript, React, GraphQL, REST, PostgreSQL, Kubernetes/Docker, nginx, OpenAPI, and JSON Schema. SmartBear offers a supportive work environment with opportunities for growth, celebrates diversity, and is committed to ethical practices and social responsibility. The company has a global presence with offices in Somerville, MA, Galway, Bath, Wroclaw, and Bangalore. This position is based in Bengaluru, Karnataka, India, and may require working US shifts.

**Requirements:**
- 1-3 years of customer-facing experience
- Excellent verbal and written communication skills
- Strong problem-solving and organizational skills
- Familiarity with modern web application technologies
- Understanding of OpenAPI and JSON Schema
- Knowledge of authentication methodologies (SAML, SSO)
- English proficiency (B2 level minimum)
- College degree in Computer Science, Computer Engineering, or equivalent
- Knowledge of at least one programming language

**Benefits:**
- Career growth opportunities at all levels
- Investment in employee success and work environments
- Celebration of employee birthdays with time off
- People and Culture-focused organization
- Commitment to diversity and inclusion
- Ethical corporate practices and social responsibility

Join SmartBear to contribute to making the technology-driven world a better place while growing your career in a supportive, globally recognized company.

SmartBear seeks a Product Support Engineer to troubleshoot customer issues, collaborate with dev teams, and expand technical skills in API and web technologies.

Product Support Engineer

SmartBear is seeking a Senior QA Engineer for their ReadyAPI product. This role involves leading quality assurance efforts, collaborating with cross-functional teams, and working with technologies like JavaScript, HTTP, REST, SOAP, GraphQL, gRPC, and Apache Kafka. The ideal candidate will have 5+ years of experience with JavaScript for test automation and familiarity with tools like SoapUI and ReadyAPI.

Key Responsibilities:
- Drive quality assurance for ReadyAPI
- Develop and execute comprehensive testing strategies
- Collaborate with product owners and developers
- Mentor junior QA engineers
- Improve testing processes and methodologies

The role offers growth opportunities, investment in employee success, and a culture that celebrates diversity. SmartBear has offices worldwide and has won major industry awards.

ReadyAPI allows teams to create, manage, and execute automated functional, security, and performance tests for various API types. It's used by major organizations like NASA and FedEx.

SmartBear offers a hybrid work model, with this position based in the Wroclaw office. They provide a supportive work environment, encourage work-life balance, and are committed to ethical practices and social responsibility.

Join SmartBear to make a significant impact on product quality and be part of a team dedicated to making the technology-driven world a better place.

Senior QA Engineer role at SmartBear for ReadyAPI product, leading quality assurance efforts and working with advanced API testing technologies.

SmartBear Engineering Jobs

SmartBear delivers complete visibility for developers to make each release better, trusted by 16 million developers at 32,000+ organizations.