Find SmartBear Entry-Level Software Engineer software engineering jobs

SmartBear delivers complete visibility for developers to improve software releases, trusted by 16 million professionals at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking an Associate Product Support Engineer for their Zephyr Scale and Reflect team. This role offers an exciting opportunity to provide exceptional technical support, collaborate with development teams, and enhance customer satisfaction.

As an Associate Product Support Engineer, you'll be at the forefront of customer interaction, solving technical issues and advocating for customer needs. You'll work with cutting-edge web technologies, APIs, and cloud platforms, honing your skills in a dynamic, remote-friendly environment.

Key responsibilities include providing top-notch technical support, collaborating across teams, and continuously improving problem-resolution efficiency. You'll be instrumental in enhancing our products by channeling customer feedback to our development teams.

The ideal candidate has a strong technical background, excellent communication skills, and a passion for customer service. We're looking for someone with a Bachelor's degree in Computer Science or related field, at least 1 year of relevant experience, and proficiency in web technologies and software testing principles.

At SmartBear, we offer more than just a job. We provide a culture of growth, celebration of diversity, and a strong emphasis on work-life balance. Our People and Culture organization ensures a holistic approach to employee well-being. Join us to be part of a team that's shaping the future of software development tools, used by world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

If you're ready to take your career to the next level in a supportive, innovative environment, we want to hear from you. Apply now and become part of the SmartBear crew!

Associate Product Support Engineer at SmartBear: Provide exceptional technical support for software development tools used by top innovators.

Associate Product Support Engineer

SmartBear delivers complete visibility for developers to make each release better, with tools trusted by 16 million developers at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking an Associate Product Support Engineer to join their global support team. This role involves troubleshooting technical issues, working with customers, and collaborating with development teams. The ideal candidate will have at least 1 year of customer experience, excellent communication skills, and a basic understanding of modern web application technologies. 

Key responsibilities include:
- Solving technical support issues via various channels (email, screen share, live chat, phone)
- Documenting and tracking customer issues
- Collaborating with internal teams to provide superior customer service
- Continuously learning about SmartBear products
- Advocating for customers and providing feedback to internal teams

The role offers growth opportunities in a company that values its employees, celebrates diversity, and is committed to ethical practices and social responsibility. SmartBear has a global presence with offices in the US, Ireland, UK, Poland, and India, and has won numerous industry awards.

This position is ideal for someone with a technical background, strong problem-solving skills, and a passion for customer service. The ability to work US shifts is required. Join SmartBear to be part of a team making the technology-driven world a better place while developing your career in a supportive environment.

Associate Product Support Engineer at SmartBear: Deliver technical support, troubleshoot issues, and collaborate with development teams to ensure customer satisfaction.

Associate Product Support Engineer – Multiple Products

Associate Product Support Engineer at SmartBear: Deliver technical support, troubleshoot issues, and collaborate with development teams in a global software company.

SmartBear delivers visibility tools for developers to improve software releases, trusted by 16 million users at 32,000+ organizations.

SmartBear is seeking an Associate Product Support Engineer to join their team in Bengaluru, India. This role involves delivering technical support services to customers, working closely with development teams, and gaining knowledge of SmartBear's systems.

Key responsibilities include:
- Troubleshooting and solving technical support issues with external customers via various channels (email, screen share, live chat, phone, etc.)
- Creating, documenting, and tracking customer issues
- Collaborating with support colleagues and other internal teams
- Obtaining knowledge and skills to become proficient with SmartBear products
- Acting as a customer advocate and providing feedback to internal organizations
- Identifying ways to improve issue resolution and customer support

The ideal candidate should have:
- At least 1 year of experience working directly with customers
- Excellent communication skills and ability to work with remote teams
- Strong problem-solving and organizational skills
- Basic understanding of modern web application stack (API, REST, PostgreSQL, OpenAPI, JSON Schema)
- Knowledge of at least one programming language
- English proficiency at B2 level or higher
- A degree in Computer Science, Computer Engineering, or technical equivalent

SmartBear offers a supportive work environment, opportunities for career growth, and a commitment to ethical practices and social responsibility. The company values diversity and encourages success based on individual merits and abilities.

Note: This position requires working on US shifts.

Associate Product Support Engineer at SmartBear in Bengaluru, India. Deliver technical support, troubleshoot issues, and work with development teams.

SmartBear Entry-Level Software Engineer Software Engineering Jobs

Find SmartBear Entry-Level Software Engineer software engineering jobs