Find SmartBear Mid-Level Software Engineer software engineering jobs

SmartBear delivers complete visibility for developers to make each release better, trusted by 16 million developers at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking a Cloud/DevOps Engineer for their SwaggerHub team. This role focuses on supporting the On-Premise offering of SwaggerHub using Helm on Kubernetes and OpenShift. The ideal candidate will have 3+ years of experience with Kubernetes and Helm, proficiency in AWS and EKS, and strong skills in Linux, JavaScript or Java, and databases like PostgreSQL and MongoDB. You'll be developing node.js-based Kubernetes operators and Helm charts, collaborating with cross-functional teams, and assisting with customer support. SmartBear offers a growth-oriented environment, celebrates diversity, and is committed to ethical practices and social responsibility. Join a company that's making the technology-driven world better, with offices worldwide and numerous industry awards. This role provides exposure to multiple Kubernetes deployment topologies and a tech stack including Helm, Kubernetes, Node.js, Docker, Replicated KOTS, and Linux-based VMs. SmartBear values work-life balance, offering benefits like birthday days off and a supportive People and Culture organization. The company is an equal opportunity employer, fostering an inclusive workplace for all.

Cloud/DevOps Engineer for SwaggerHub at SmartBear, developing Kubernetes operators and Helm charts for on-premise deployments.

Cloud/DevOps Engineer - SwaggerHub

SmartBear delivers visibility tools for developers to make each release better than the last.

SmartBear is seeking a Data Center Engineer for Bitbar to own the day-to-day operation and maintenance of our new data center in San Jose, California. You'll be responsible for ensuring high availability of devices, extending the setup, and keeping the system in top condition. This mission-critical role requires maintaining 99.999% uptime.

Key responsibilities include:
- Owning one of the three BitBar data centers
- Developing and maintaining automation, monitoring, and processes for operational uptime
- Identifying and resolving technical problems
- Providing technical support for network, OS, virtualization, and storage issues
- Following and maintaining procedures and documentation
- Being on call for tickets and dispatch requests
- Daily visits to the data center

We're looking for candidates with:
- Networking skills (VLANs, DNS, DHCP)
- Kubernetes administration (EKS) experience
- Proficiency in bash and python scripting
- Linux administration (VMWare Fusion or MacOS a plus)
- Experience with GitHub and Ansible
- Familiarity with mobile development tools (Appium, Selenium, Android, iOS)
- Ability to lift and install equipment 50 lb+
- Strong collaboration skills and ability to work autonomously

Join SmartBear for career growth opportunities, a supportive work environment, and the chance to make a positive impact in the tech world. We offer competitive compensation, comprehensive benefits, and a culture that celebrates diversity and work-life balance.

SmartBear is headquartered in Somerville, MA, with offices worldwide. We've won major industry awards and are committed to ethical practices and social responsibility.

SmartBear seeks a Data Center Engineer for Bitbar to manage and maintain a high-availability data center in San Jose, CA.

Data Center Engineer for Bitbar

SmartBear, a leader in software development tools, is seeking a Backend Engineer for their BugSnag Distributed Tracing team. This role involves working on highly scalable, cloud-based distributed tracing and observability processing systems for BugSnag, a software stability platform used by over 5,000 engineering teams worldwide.

As a Backend Engineer, you'll:
- Develop new features and improve existing services
- Work with cutting-edge technologies and architectures
- Use languages like Go, Node.js, Java, and Ruby
- Work on distributed tracing, Real User Monitoring (RUM), and other observability solutions
- Take ownership of features from design to production deployment
- Collaborate in an agile team environment
- Work with microservice architecture, Kubernetes, Docker, and Google Cloud Platform
- Utilize storage solutions like MongoDB, Redis, ClickHouse
- Work with messaging technologies such as gRPC/Protobuf, RabbitMQ, and Kafka

Key requirements:
- 3+ years' experience in Go, Node.js, Java, or Ruby
- Experience with MongoDB, Redis, Elasticsearch, ClickHouse
- Familiarity with gRPC/Protobuf, RabbitMQ, and Kafka
- Agile development experience with continuous delivery and test-driven development
- Bachelor's degree in Computer Science/Engineering or equivalent experience
- English proficiency at B2 level or above

SmartBear offers a dynamic work environment, opportunities for career growth, and a culture that celebrates diversity. They encourage work-life balance, offer flexible time off, and provide modern workspaces for collaboration. Join SmartBear to contribute to making the technology-driven world a better place while working with industry-leading tools and technologies.

Backend Engineer for BugSnag Distributed Tracing at SmartBear, developing scalable observability systems using Go, Node.js, Java, and Ruby.

Backend Engineer – BugSnag Distributed Tracing

SmartBear delivers complete visibility for developers to improve software releases, trusted by 16 million professionals at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking a Customer Support Engineer to join their dynamic team. This role offers an exciting opportunity to work with award-winning tools like TestComplete, Swagger, ReadyAPI, and Zephyr, trusted by over 16 million developers worldwide.

As a Customer Support Engineer, you'll be at the forefront of customer interaction, providing exceptional technical support for the Zephyr Scale and Reflect team. You'll collaborate with support and development teams to address customer needs, enhancing your system knowledge and technical expertise. Your role will involve delivering prompt, courteous, and effective responses to customer inquiries across various channels, including email, screen sharing, and live chat.

Key responsibilities include documenting, tracking, and efficiently resolving customer issues, ensuring clear communication and consistent follow-ups. You'll also actively seek methods to improve problem resolution efficiency and customer satisfaction, serving as a customer advocate to ensure feedback is considered in product development.

The ideal candidate will have a Bachelor's degree in Computer Science, Engineering, or a related field, with at least 1 year of working experience. Strong English communication skills (B2 level or higher) are essential, as is the ability to explain technical concepts in simple terms. You should have proven customer engagement skills, strong debugging and problem-solving abilities, and proficiency in Front-End fundamentals.

SmartBear offers a supportive work environment where you can grow your career at every level. The company invests in your success and encourages a healthy work-life balance, even encouraging employees to take their birthdays off. SmartBear values diversity and celebrates differences in experiences, viewpoints, and identities, believing it leads to better outcomes.

Join the SmartBear crew and be part of a company that's shaping the future of software development tools while fostering a culture of growth, collaboration, and fun.

SmartBear seeks Customer Support Engineer for Zephyr Scale and Reflect team, providing technical support and enhancing customer satisfaction.

Customer Support Engineer

SmartBear delivers complete visibility developers need to make each release better than the last, with tools trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations.

SmartBear is seeking a Product Support Engineer (P2) to join their global support team. This role involves troubleshooting and solving technical support issues for customers, working closely with development teams, and continuously expanding technical knowledge. The ideal candidate will have 1-3 years of customer-facing experience, excellent communication skills, and a solid understanding of modern web application technologies. Key responsibilities include resolving customer issues via various channels, collaborating with internal teams, and being a customer advocate. The role requires familiarity with technologies such as Typescript, React, GraphQL, REST, PostgreSQL, Kubernetes/Docker, nginx, OpenAPI, and JSON Schema. SmartBear offers a supportive work environment with opportunities for growth, celebrates diversity, and is committed to ethical practices and social responsibility. The company has a global presence with offices in Somerville, MA, Galway, Bath, Wroclaw, and Bangalore. This position is based in Bengaluru, Karnataka, India, and may require working US shifts.

**Requirements:**
- 1-3 years of customer-facing experience
- Excellent verbal and written communication skills
- Strong problem-solving and organizational skills
- Familiarity with modern web application technologies
- Understanding of OpenAPI and JSON Schema
- Knowledge of authentication methodologies (SAML, SSO)
- English proficiency (B2 level minimum)
- College degree in Computer Science, Computer Engineering, or equivalent
- Knowledge of at least one programming language

**Benefits:**
- Career growth opportunities at all levels
- Investment in employee success and work environments
- Celebration of employee birthdays with time off
- People and Culture-focused organization
- Commitment to diversity and inclusion
- Ethical corporate practices and social responsibility

Join SmartBear to contribute to making the technology-driven world a better place while growing your career in a supportive, globally recognized company.

SmartBear seeks a Product Support Engineer to troubleshoot customer issues, collaborate with dev teams, and expand technical skills in API and web technologies.

SmartBear Mid-Level Software Engineer Software Engineering Jobs

Find SmartBear Mid-Level Software Engineer software engineering jobs