Find SmartBear Mid-Level Software Engineer software engineering jobs

SmartBear provides software quality tools trusted by 16M+ developers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft.

SmartBear, a leading software quality tools provider trusted by over 16 million developers worldwide, is seeking a FullStack Engineer for their Platform Services team. This role offers an exciting opportunity to work on building the next generation of interconnected SmartBear applications and services.

The position involves working with SmartBear Platform Services, which comprises integrations, services, and components that enable seamless integration across multiple SmartBear products. As a FullStack Engineer, you'll collaborate with global teams of engineers, product managers, and UX designers to deliver centralized "Platform" services used by multiple product development teams.

The ideal candidate should have 3+ years of experience with TypeScript, Node.js, React, and JavaScript, along with proficiency in relational databases and API design. Experience with CI/CD pipelines and high-volume SaaS applications on AWS is essential. Additional expertise in Java, Next.js, Nest.js, event streaming systems, and DevOps tools would be advantageous.

SmartBear offers an inclusive work environment with offices worldwide, including locations in Somerville, MA, Galway, Ireland, Bath, UK, Wroclaw, Poland, and Bangalore, India. The company is committed to ethical corporate practices and has won numerous industry awards. They provide excellent career growth opportunities, invest in employee success, and maintain a strong focus on work-life balance and cultural diversity.

Join SmartBear to be part of a team that's making the technology-driven world better through quality software development tools and practices. You'll work on meaningful projects while enjoying a supportive culture that celebrates individual contributions and promotes professional growth.

FullStack Engineer position at SmartBear focusing on Platform Services development using TypeScript, Node.js, and React.

FullStack Engineer – SmartBear Platform Services

SmartBear provides software quality tools trusted by over 16 million developers at 32,000+ organizations worldwide.

SmartBear, a leading software quality tools provider, is seeking a Product Support Engineer for BugSnag - their software stability platform trusted by over 5,000 engineering teams worldwide, including major companies like Airbnb, Slack, and Microsoft. Processing over 1 billion crash reports daily from 85,000 applications, BugSnag serves as a critical "command center" for engineering teams.

The role involves providing in-depth technical support to highly technical customers, helping them integrate BugSnag's open source notifier libraries into their applications. You'll work directly with the Product Support manager and collaborate closely with development teams, handling customer interactions through various channels including email, GitHub, screenshare, and live chat.

This position offers unique opportunities to work with a wide range of programming languages and frameworks, from mobile development (Android, iOS) to web technologies (JavaScript, React) and server-side languages (Java, Go). You'll be part of a global support team providing 24x7 support to customers worldwide, with support centers strategically located across different time zones.

SmartBear offers a culture focused on employee growth and development, celebrating diversity and promoting work-life balance. The company has received numerous industry awards and maintains offices globally, including locations in Somerville, MA, Galway Ireland, Bath, UK, Wroclaw, Poland, and Bangalore, India. This role provides an excellent opportunity for technical professionals who are passionate about problem-solving and customer service to grow their careers while working with cutting-edge technology.

Product Support Engineer position at SmartBear, providing technical support for BugSnag's software stability platform and helping customers integrate notifier libraries.

Product Support Engineer, BugSnag

SmartBear delivers visibility tools for developers, trusted by 16M+ developers at 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft.

SmartBear, a leading provider of developer visibility tools trusted by over 16 million professionals worldwide, is seeking a Production Support Engineer for their Zephyr for Jira product. This role is crucial in the product's transformation journey, focusing on maintaining market leadership while enhancing user experience.

As a Production Support Engineer, you'll be at the forefront of solving critical customer issues, working with a dynamic team across Engineering, QA, and Support. The role demands strong technical expertise in Java development and debugging, combined with excellent customer communication skills. You'll be responsible for investigating complex technical issues, providing patches, and delivering detailed root cause analyses.

The position offers a unique blend of technical problem-solving and customer interaction, making it ideal for engineers who enjoy both coding and communication. SmartBear provides a supportive environment focused on employee growth and well-being, with a strong emphasis on work-life balance despite the rotational shift requirements.

The company's commitment to ethical practices, social responsibility, and inclusive culture makes it an attractive workplace for professionals seeking meaningful impact. With offices worldwide and a track record of industry recognition, SmartBear offers an excellent opportunity for career growth in a globally recognized technology company.

Production Support Engineer position at SmartBear, focusing on customer issue resolution, technical debugging, and support for Zephyr for Jira product.

Production Support Engineer

SmartBear delivers visibility tools trusted by 16M+ developers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft.

SmartBear, a leading provider of software development and visibility tools, is seeking a Customer Success Engineer to join their Customer Success team. This role combines technical expertise with customer advocacy, focusing on helping enterprise customers succeed with SmartBear's suite of products in Observability, Mobile Application Development, and Application Performance Management.

The ideal candidate will serve as a technical bridge between customers and SmartBear's solutions, providing expertise, training, and implementation guidance. With a required background in Computer Science and 4+ years of customer-facing technical experience, you'll work closely with enterprise clients to ensure successful adoption and implementation of SmartBear's technology portfolio.

This position offers an opportunity to work with cutting-edge technologies while developing deep technical expertise in API Lifecycle, Observability, and Testing workflows. You'll collaborate with cross-functional teams, including Product Management, Sales Engineering, and Customer Success Managers, to deliver exceptional customer experiences.

SmartBear offers a dynamic, global work environment with offices across multiple countries, including the US, Ireland, UK, Poland, and India. The company is committed to fostering an inclusive culture that celebrates diversity and provides opportunities for professional growth at all levels. As part of a company trusted by over 16 million developers and 32,000+ organizations worldwide, you'll contribute to making the technology-driven world better through innovative solutions and customer success.

Customer Success Engineer role at SmartBear, combining technical expertise with customer advocacy to drive enterprise client success in API, Observability, and Testing solutions.

Customer Success Engineer - Insight

SmartBear is a leading software company that provides essential tools for developers and testers worldwide. As a Product Support Engineer in the API Lifecycle team, you'll play a crucial role in supporting SmartBear's extensive customer base of over 16 million developers across 32,000+ organizations. The position offers a unique opportunity to work with cutting-edge API technologies while providing technical support for industry-favorite tools like TestComplete, Swagger, BugSnag, ReadyAPI, and Zephyr.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and communication skills. You'll be working directly with customers to resolve complex technical issues while collaborating with development teams to enhance your technical knowledge. The position offers exposure to various technologies including REST APIs, database systems, and cloud platforms, making it an excellent opportunity for professional growth.

SmartBear's culture emphasizes work-life balance and professional development, with a strong focus on diversity and inclusion. The company maintains a global presence with offices worldwide, including locations in Somerville, MA, Galway, Bath, Wroclaw, and Bangalore. Their commitment to making the technology-driven world better, combined with their ethical corporate practices and social responsibility initiatives, makes them an attractive employer for those seeking meaningful work in the software industry.

The ideal candidate will bring 2-3 years of technical support experience, strong API knowledge, and a computer science background. This role offers the perfect blend of technical challenge and customer interaction, with opportunities to work with enterprise-level software and modern technologies like Docker, Kubernetes, and cloud platforms.

Product Support Engineer position at SmartBear, focusing on API lifecycle support and customer technical issue resolution, requiring 2-3 years experience.

Product Support Engineer - API Lifecycle

SmartBear, a leading provider of software development and visibility tools, is seeking a FullStack Engineer for their Platform Services team. This role focuses on building and improving the SmartBear Platform, a set of integrations and services that enable seamless integration across SmartBear products. The position offers the opportunity to work with cutting-edge technologies including TypeScript, Node.js, and React, while collaborating with global teams of developers, testers, and product managers.

The ideal candidate will have 3+ years of experience in full-stack development, with strong expertise in TypeScript, Node.js, and React. They should be proficient in relational databases, CI/CD pipelines, and have experience with high-volume SaaS applications on AWS. Knowledge of event-driven architecture and DevOps tools is a plus.

SmartBear offers an inclusive work environment with offices worldwide, including locations in Boston, Galway, Bath UK, Wroclaw, and Bangalore. The company is committed to ethical practices and social responsibility, serving over 32,000 organizations including industry giants like Adobe, JetBlue, FedEx, and Microsoft. They provide excellent career growth opportunities, invest in employee success, and maintain a strong focus on work-life balance, including unique benefits like birthday holidays.

This role presents an exciting opportunity to contribute to the next generation of interconnected SmartBear applications and services, working with the best and brightest in the industry while making a meaningful impact on the technology-driven world.

FullStack Engineer position at SmartBear, building platform services with TypeScript, Node.js, and React, requiring 3+ years experience in a global collaborative environment.

FullStack Engineer - SmartBear Platform Services

SmartBear is a leading software company that provides essential tools for developers, testers, and software engineers worldwide. As a Solutions Engineer, UI, you'll join a company trusted by over 16 million professionals at 32,000+ organizations, including industry giants like Adobe, JetBlue, FedEx, and Microsoft. This hybrid role, based out of our Somerville MA headquarters, offers a unique blend of technical expertise and customer interaction.

You'll be working with cutting-edge testing and development tools like TestComplete, Swagger, and ReadyAPI, helping partners and customers understand and implement these solutions effectively. The role requires both technical proficiency in UI automation, API testing, and development tools, as well as strong communication skills to deliver demonstrations and training.

This position is ideal for someone with a technical background who enjoys working with customers and partners, combining technical expertise with customer-facing responsibilities. You'll have the opportunity to influence product development, work with various teams across the organization, and contribute to the company's growth while developing your career.

SmartBear offers a supportive, inclusive work environment with a strong focus on employee development and work-life balance. The company's commitment to making the technology-driven world better, combined with its global presence and award-winning culture, makes this an excellent opportunity for someone looking to grow their career in technical solutions engineering.

The role offers a perfect balance of technical work and customer interaction, with minimal travel requirements (5%) and the flexibility of a hybrid work arrangement. You'll be part of a company that values diversity, celebrates individual contributions, and maintains a strong ethical corporate practice, all while working with industry-leading testing and development tools.

Solutions Engineer, UI position at SmartBear, working with testing tools and APIs, hybrid role in Somerville MA, 1+ years experience required.

Solutions Engineer, UI

SmartBear delivers complete visibility tools for developers, trusted by 16 million developers at 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft.

SmartBear, a leading provider of developer visibility tools, is seeking a Back End Engineer for their ReadyAPI product. ReadyAPI is an industry-leading solution used by hundreds of thousands of developers worldwide, including organizations like NASA and FedEx, for creating and managing automated functional, security, and performance tests in a centralized interface.

The role involves working with cutting-edge development technology and a modern tech stack including Java 17/11, HTTP, REST API, and various other tools. As a Back End Engineer, you'll be part of a global team building one of the world's best solutions for API testing, collaborating with talented engineers, product managers, and UX professionals.

The ideal candidate should have strong Java development experience, proficiency in CI/CD pipelines, and solid understanding of design patterns and performance best practices. Experience with desktop application development in Java is crucial, along with knowledge of various API technologies and development tools.

SmartBear offers an inclusive and supportive work environment, with a strong focus on employee growth and well-being. The company is committed to ethical corporate practices and has won numerous industry awards. They maintain offices worldwide and promote a culture that celebrates diversity and individual contributions to technology advancement.

This role presents an excellent opportunity to work on products that directly impact millions of developers worldwide while being part of a company that values innovation, collaboration, and personal growth. The position offers exposure to cutting-edge technology and the chance to work with a diverse, global team of professionals.

Back End Engineer position at SmartBear, developing ReadyAPI testing solutions used by global organizations, requiring Java expertise and API development experience.

Back End Engineer- ReadyAPI

SmartBear delivers software development tools trusted by 16M+ developers at 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft.

SmartBear, a leading provider of software development tools, is seeking a Backend Engineer for their BugSnag Distributed Tracing team. BugSnag is their flagship product, serving as a software stability command center for over 5,000 engineering teams worldwide, including major tech companies like Airbnb, Slack, and Microsoft, processing over 1 billion crash reports daily.

The role focuses on developing highly scalable, cloud-based distributed tracing and observability processing systems. You'll work with cutting-edge technologies including Go, Node.js, Java, and Ruby, while utilizing modern infrastructure tools like Kubernetes, Docker, and Google Cloud Platform. The position involves working with various storage solutions and messaging technologies, making it perfect for engineers passionate about distributed systems and observability.

As part of an agile team, you'll take ownership of features from design to production deployment, contribute to improving tools and processes, and work closely with customer engineers to resolve issues. The ideal candidate should have 3+ years of experience in relevant programming languages and experience with various storage and messaging technologies.

SmartBear offers an excellent work environment with a strong focus on culture and employee development. The company is committed to ethical practices and social responsibility, with offices worldwide and numerous industry awards. They celebrate diversity and provide various benefits, including career growth opportunities, modern collaborative workspaces, and a people-first culture.

This role is perfect for someone who wants to work on large-scale systems, values continuous learning, and wishes to contribute to a product that helps developers worldwide build better software. Join SmartBear to be part of a team that's making a significant impact in the software development tools space.

Backend Engineer position at SmartBear, focusing on distributed tracing capabilities in BugSnag, working with Go, Node.js, Java, and Ruby in a microservices architecture.

Backend Engineer – BugSnag Distributed Tracing

SmartBear delivers complete visibility for developers to make each release better, trusted by 16 million developers at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking a Cloud/DevOps Engineer for their SwaggerHub team. This role focuses on supporting the On-Premise offering of SwaggerHub using Helm on Kubernetes and OpenShift. The ideal candidate will have 3+ years of experience with Kubernetes and Helm, proficiency in AWS and EKS, and strong skills in Linux, JavaScript or Java, and databases like PostgreSQL and MongoDB. You'll be developing node.js-based Kubernetes operators and Helm charts, collaborating with cross-functional teams, and assisting with customer support. SmartBear offers a growth-oriented environment, celebrates diversity, and is committed to ethical practices and social responsibility. Join a company that's making the technology-driven world better, with offices worldwide and numerous industry awards. This role provides exposure to multiple Kubernetes deployment topologies and a tech stack including Helm, Kubernetes, Node.js, Docker, Replicated KOTS, and Linux-based VMs. SmartBear values work-life balance, offering benefits like birthday days off and a supportive People and Culture organization. The company is an equal opportunity employer, fostering an inclusive workplace for all.

Cloud/DevOps Engineer for SwaggerHub at SmartBear, developing Kubernetes operators and Helm charts for on-premise deployments.

Cloud/DevOps Engineer - SwaggerHub

SmartBear delivers visibility tools for developers to make each release better than the last.

SmartBear is seeking a Data Center Engineer for Bitbar to own the day-to-day operation and maintenance of our new data center in San Jose, California. You'll be responsible for ensuring high availability of devices, extending the setup, and keeping the system in top condition. This mission-critical role requires maintaining 99.999% uptime.

Key responsibilities include:
- Owning one of the three BitBar data centers
- Developing and maintaining automation, monitoring, and processes for operational uptime
- Identifying and resolving technical problems
- Providing technical support for network, OS, virtualization, and storage issues
- Following and maintaining procedures and documentation
- Being on call for tickets and dispatch requests
- Daily visits to the data center

We're looking for candidates with:
- Networking skills (VLANs, DNS, DHCP)
- Kubernetes administration (EKS) experience
- Proficiency in bash and python scripting
- Linux administration (VMWare Fusion or MacOS a plus)
- Experience with GitHub and Ansible
- Familiarity with mobile development tools (Appium, Selenium, Android, iOS)
- Ability to lift and install equipment 50 lb+
- Strong collaboration skills and ability to work autonomously

Join SmartBear for career growth opportunities, a supportive work environment, and the chance to make a positive impact in the tech world. We offer competitive compensation, comprehensive benefits, and a culture that celebrates diversity and work-life balance.

SmartBear is headquartered in Somerville, MA, with offices worldwide. We've won major industry awards and are committed to ethical practices and social responsibility.

SmartBear seeks a Data Center Engineer for Bitbar to manage and maintain a high-availability data center in San Jose, CA.

Data Center Engineer for Bitbar

SmartBear delivers complete visibility for developers to improve software releases, trusted by 16 million professionals at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking a Customer Support Engineer to join their dynamic team. This role offers an exciting opportunity to work with award-winning tools like TestComplete, Swagger, ReadyAPI, and Zephyr, trusted by over 16 million developers worldwide.

As a Customer Support Engineer, you'll be at the forefront of customer interaction, providing exceptional technical support for the Zephyr Scale and Reflect team. You'll collaborate with support and development teams to address customer needs, enhancing your system knowledge and technical expertise. Your role will involve delivering prompt, courteous, and effective responses to customer inquiries across various channels, including email, screen sharing, and live chat.

Key responsibilities include documenting, tracking, and efficiently resolving customer issues, ensuring clear communication and consistent follow-ups. You'll also actively seek methods to improve problem resolution efficiency and customer satisfaction, serving as a customer advocate to ensure feedback is considered in product development.

The ideal candidate will have a Bachelor's degree in Computer Science, Engineering, or a related field, with at least 1 year of working experience. Strong English communication skills (B2 level or higher) are essential, as is the ability to explain technical concepts in simple terms. You should have proven customer engagement skills, strong debugging and problem-solving abilities, and proficiency in Front-End fundamentals.

SmartBear offers a supportive work environment where you can grow your career at every level. The company invests in your success and encourages a healthy work-life balance, even encouraging employees to take their birthdays off. SmartBear values diversity and celebrates differences in experiences, viewpoints, and identities, believing it leads to better outcomes.

Join the SmartBear crew and be part of a company that's shaping the future of software development tools while fostering a culture of growth, collaboration, and fun.

SmartBear seeks Customer Support Engineer for Zephyr Scale and Reflect team, providing technical support and enhancing customer satisfaction.

Customer Support Engineer

SmartBear delivers complete visibility developers need to make each release better than the last, with tools trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations.

SmartBear is seeking a Product Support Engineer (P2) to join their global support team. This role involves troubleshooting and solving technical support issues for customers, working closely with development teams, and continuously expanding technical knowledge. The ideal candidate will have 1-3 years of customer-facing experience, excellent communication skills, and a solid understanding of modern web application technologies. Key responsibilities include resolving customer issues via various channels, collaborating with internal teams, and being a customer advocate. The role requires familiarity with technologies such as Typescript, React, GraphQL, REST, PostgreSQL, Kubernetes/Docker, nginx, OpenAPI, and JSON Schema. SmartBear offers a supportive work environment with opportunities for growth, celebrates diversity, and is committed to ethical practices and social responsibility. The company has a global presence with offices in Somerville, MA, Galway, Bath, Wroclaw, and Bangalore. This position is based in Bengaluru, Karnataka, India, and may require working US shifts.

**Requirements:**
- 1-3 years of customer-facing experience
- Excellent verbal and written communication skills
- Strong problem-solving and organizational skills
- Familiarity with modern web application technologies
- Understanding of OpenAPI and JSON Schema
- Knowledge of authentication methodologies (SAML, SSO)
- English proficiency (B2 level minimum)
- College degree in Computer Science, Computer Engineering, or equivalent
- Knowledge of at least one programming language

**Benefits:**
- Career growth opportunities at all levels
- Investment in employee success and work environments
- Celebration of employee birthdays with time off
- People and Culture-focused organization
- Commitment to diversity and inclusion
- Ethical corporate practices and social responsibility

Join SmartBear to contribute to making the technology-driven world a better place while growing your career in a supportive, globally recognized company.

SmartBear seeks a Product Support Engineer to troubleshoot customer issues, collaborate with dev teams, and expand technical skills in API and web technologies.

SmartBear Mid-Level Software Engineer Software Engineering Jobs

Find SmartBear Mid-Level Software Engineer software engineering jobs