Find SmartBear Senior Software Engineer software engineering jobs

SmartBear delivers complete visibility developers need to make each release better than the last, trusted by over 16 million developers at 32,000+ organizations.

SmartBear, a leader in software development tools, is seeking a Senior Product Support Engineer for BugSnag, their software stability platform used by over 5,000 engineering teams worldwide. This role involves providing in-depth technical support to highly technical customers, helping them integrate BugSnag's open source notifier libraries into their applications. You'll troubleshoot issues, collaborate with development teams, and have the opportunity to work on bug fixes and product enhancements.

As a Senior Product Support Engineer, you'll be responsible for:
- Solving technical support issues via email, GitHub, screenshare, and live chat
- Collaborating with internal teams to propose solutions
- Identifying and defining bug fixes
- Becoming a subject matter expert in BugSnag's products and supported languages
- Developing tools and enhancing documentation to improve support processes
- Working out-of-hours on-call weekend work on a rotating basis

The ideal candidate should have:
- Excellent communication skills in English
- A systematic approach to problem-solving
- Experience as a mid-level software engineer
- Commercial experience in at least two categories: Mobile (Android, iOS, React Native), JavaScript, Scripting languages, or Server-side languages

SmartBear offers great career growth opportunities, a supportive work environment, and a culture that celebrates diversity. They have offices worldwide and have won numerous industry awards. Join SmartBear to make a positive impact on the technology-driven world while growing your career in a dynamic, inclusive environment.

Senior Product Support Engineer for BugSnag at SmartBear, providing technical support and collaborating with development teams.

Senior Product Support Engineer, BugSnag

SmartBear, a leader in software development tools, is seeking a Senior Product Support Engineer for BugSnag, their software stability "command center" used by over 5,000 engineering teams worldwide. This role involves providing in-depth technical support to highly technical customers, helping them integrate BugSnag's open source notifier libraries into their applications. You'll troubleshoot issues, collaborate with development teams, and have the opportunity to work on bug fixes and product enhancements.

As a Senior Product Support Engineer, you'll be responsible for:
- Solving technical support issues via email, GitHub, screenshare, and live chat
- Collaborating with internal teams to propose solutions
- Identifying and defining bug fixes
- Becoming a subject matter expert in BugSnag's products and supported languages
- Developing tools and enhancing documentation to improve support processes

The ideal candidate has:
- A personable and empathetic manner when dealing with customers
- Proficiency in English
- A systematic approach to problem-solving
- Experience as a mid-level software engineer
- Commercial experience in at least two categories: Mobile (Android, iOS, React Native), JavaScript, Scripting languages, or Server-side languages

SmartBear offers great benefits including:
- Career growth opportunities
- Investments in team spaces for collaboration and fun
- Encouragement to take birthdays off
- A People and Culture organization focused on holistic employee well-being
- Celebration of diversity in experiences, viewpoints, and identities

Join SmartBear to be part of a company committed to making the technology-driven world a better place, with a focus on ethical practices and social responsibility. With offices worldwide and numerous industry awards, SmartBear provides an excellent environment for professional growth and innovation.

SmartBear delivers complete visibility developers need to make each release better than the last, with tools trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations.

SmartBear is seeking a Senior QA Engineer for their ReadyAPI product. This role involves leading quality assurance efforts, collaborating with cross-functional teams, and working with technologies like JavaScript, HTTP, REST, SOAP, GraphQL, gRPC, and Apache Kafka. The ideal candidate will have 5+ years of experience with JavaScript for test automation and familiarity with tools like SoapUI and ReadyAPI.

Key Responsibilities:
- Drive quality assurance for ReadyAPI
- Develop and execute comprehensive testing strategies
- Collaborate with product owners and developers
- Mentor junior QA engineers
- Improve testing processes and methodologies

The role offers growth opportunities, investment in employee success, and a culture that celebrates diversity. SmartBear has offices worldwide and has won major industry awards.

ReadyAPI allows teams to create, manage, and execute automated functional, security, and performance tests for various API types. It's used by major organizations like NASA and FedEx.

SmartBear offers a hybrid work model, with this position based in the Wroclaw office. They provide a supportive work environment, encourage work-life balance, and are committed to ethical practices and social responsibility.

Join SmartBear to make a significant impact on product quality and be part of a team dedicated to making the technology-driven world a better place.

Senior QA Engineer role at SmartBear for ReadyAPI product, leading quality assurance efforts and working with advanced API testing technologies.

SmartBear Senior Software Engineer Software Engineering Jobs

Find SmartBear Senior Software Engineer software engineering jobs