Customer Care Engineer

SmartBear, a leading provider of developer visibility tools trusted by over 16 million developers worldwide, is seeking a Customer Care Engineer to join their dynamic team. This role offers a unique opportunity to work with industry-favorite tools like TestComplete, Swagger, ReadyAPI, and Zephyr, while supporting the Collaborator code and document review product.

As a Customer Care Engineer, you'll be at the forefront of technical support, working directly with customers to resolve issues through various channels including email, screen share, live chat, and phone. You'll collaborate closely with development teams, gaining invaluable knowledge of systems and enhancing your technical expertise. The role demands strong problem-solving abilities, excellent communication skills, and a passion for customer service.

SmartBear offers an inclusive work environment with a strong focus on personal and professional growth. The company maintains a global presence with offices across the world and has won numerous industry awards. They're committed to ethical corporate practices and social responsibility, making it an ideal place for those who want to make a meaningful impact in the technology sector.

The position offers the flexibility of remote work while being part of a collaborative, diverse team that celebrates individual contributions and differences. SmartBear's culture emphasizes work-life balance, including unique benefits like birthday holidays, and is guided by a People and Culture organization that considers the whole person, not just the professional side.

This role is perfect for someone who combines technical aptitude with strong customer service skills and wants to grow their career in a supportive, innovative environment that's helping to make the technology-driven world a better place.