Customer Success Engineer - Insight

SmartBear, a leading provider of software development and visibility tools, is seeking a Customer Success Engineer to join their Customer Success team. This role combines technical expertise with customer advocacy, focusing on helping enterprise customers succeed with SmartBear's suite of products in Observability, Mobile Application Development, and Application Performance Management.

The ideal candidate will serve as a technical bridge between customers and SmartBear's solutions, providing expertise, training, and implementation guidance. With a required background in Computer Science and 4+ years of customer-facing technical experience, you'll work closely with enterprise clients to ensure successful adoption and implementation of SmartBear's technology portfolio.

This position offers an opportunity to work with cutting-edge technologies while developing deep technical expertise in API Lifecycle, Observability, and Testing workflows. You'll collaborate with cross-functional teams, including Product Management, Sales Engineering, and Customer Success Managers, to deliver exceptional customer experiences.

SmartBear offers a dynamic, global work environment with offices across multiple countries, including the US, Ireland, UK, Poland, and India. The company is committed to fostering an inclusive culture that celebrates diversity and provides opportunities for professional growth at all levels. As part of a company trusted by over 16 million developers and 32,000+ organizations worldwide, you'll contribute to making the technology-driven world better through innovative solutions and customer success.