Customer Success Engineer - Insight Hub

SmartBear, a leading provider of software quality tools, is seeking a Customer Success Engineer for their Insight Hub team. This role combines technical expertise with customer success, requiring 4 years of experience in technical implementation and customer interaction. The position involves working with enterprise customers to implement and optimize SmartBear's solutions in areas including Observability, Mobile Application Development, and Application Performance Management.

The ideal candidate will possess a Computer Science degree and experience with languages like JavaScript, Java, Kotlin, or Swift. They'll work closely with customers to ensure successful adoption of SmartBear's technology portfolio, providing technical guidance, training, and support. The role requires excellent communication skills, deep technical understanding, and the ability to work in a fast-paced environment.

SmartBear offers an inclusive work environment with offices worldwide, including locations in Somerville, MA, Galway, Bath, Wroclaw, and Bangalore. The company is committed to ethical practices and social responsibility, serving over 16 million developers at 32,000+ organizations including industry leaders like Adobe, JetBlue, and Microsoft.

This position offers significant growth opportunities in a company that values diversity, celebrates individual contributions, and focuses on making the technology-driven world better. The role requires working hours of 12-9PM CEST, indicating flexibility for global collaboration. Join a team that goes beyond traditional support to build lasting partnerships with clients and drive technical success.