Customer Success Engineer - Test Hub

SmartBear, a leading provider of developer tools trusted by over 16 million professionals worldwide, is seeking a Customer Success Engineer for their Test Hub team. This role represents a unique opportunity to work with a company that powers tools used by major organizations like Adobe, JetBlue, FedEx, and Microsoft.

The position combines technical expertise with customer success, requiring someone who can bridge the gap between complex testing solutions and enterprise customer needs. As a Customer Success Engineer, you'll be responsible for becoming a subject matter expert in Performance Testing, Test Management, and UI Testing workflows, while working directly with enterprise customers to ensure their success with SmartBear's products.

The ideal candidate will bring a strong technical foundation with at least 5 years of experience in customer-facing technical roles. You'll need expertise in QA automation, test management, and modern development practices including cloud computing and containerization. This role offers the perfect blend of technical challenge and customer interaction, making it ideal for someone who enjoys both solving complex problems and helping others succeed.

SmartBear offers an excellent work environment with a strong focus on employee growth and well-being. The company maintains a global presence with offices across multiple countries and has received numerous industry awards for both its products and workplace culture. You'll be joining a team that values diversity, promotes ethical practices, and is committed to making the technology-driven world better.

The role provides opportunities to work with cutting-edge technologies while developing expertise in testing and automation tools. You'll collaborate with cross-functional teams, influence product development through customer feedback, and have a direct impact on customer success. If you're passionate about technology, customer success, and want to be part of a growing, innovative company, this role offers an excellent career opportunity.