Customer Success Engineer - Test Hub

SmartBear, a leading provider of developer tools trusted by over 16 million professionals worldwide, is seeking a Customer Success Engineer for their Test Hub division. This role combines technical expertise with customer success, requiring a professional who can bridge the gap between complex testing solutions and enterprise customer needs.

The position demands a unique blend of technical prowess in QA automation, test management, and software implementation, along with strong customer-facing skills. You'll be working with SmartBear's suite of products including TestComplete, Swagger, Cucumber, and others, helping customers implement and optimize their testing workflows.

As a Customer Success Engineer, you'll be part of a dynamic team that goes beyond traditional support, building strategic partnerships with clients. The role involves becoming a subject matter expert in performance testing and test management, while working closely with cross-functional teams including Product Management, Sales Engineering, and Development.

The ideal candidate brings 5+ years of experience in technical implementation and customer interaction, with a strong background in QA automation, cloud computing, and modern development practices. You'll need to demonstrate expertise in UI automation tools, test management solutions, and CI/CD processes, while maintaining excellent communication skills to effectively train and guide customers.

SmartBear offers a collaborative culture with global offices, emphasizing personal growth and work-life balance. The company's commitment to making the technology-driven world better, combined with its ethical corporate practices and social responsibility initiatives, makes it an attractive destination for professionals looking to make a meaningful impact in software quality and testing.