Product Support Engineer

SmartBear is seeking a Product Support Engineer (P2) to join their global support team. This role involves troubleshooting and solving technical support issues for customers, working closely with development teams, and continuously expanding technical knowledge. The ideal candidate will have 1-3 years of customer-facing experience, excellent communication skills, and a solid understanding of modern web application technologies. Key responsibilities include resolving customer issues via various channels, collaborating with internal teams, and being a customer advocate. The role requires familiarity with technologies such as Typescript, React, GraphQL, REST, PostgreSQL, Kubernetes/Docker, nginx, OpenAPI, and JSON Schema. SmartBear offers a supportive work environment with opportunities for growth, celebrates diversity, and is committed to ethical practices and social responsibility. The company has a global presence with offices in Somerville, MA, Galway, Bath, Wroclaw, and Bangalore. This position is based in Bengaluru, Karnataka, India, and may require working US shifts.

Requirements:

• 1-3 years of customer-facing experience
• Excellent verbal and written communication skills
• Strong problem-solving and organizational skills
• Familiarity with modern web application technologies
• Understanding of OpenAPI and JSON Schema
• Knowledge of authentication methodologies (SAML, SSO)
• English proficiency (B2 level minimum)
• College degree in Computer Science, Computer Engineering, or equivalent
• Knowledge of at least one programming language

Benefits:

• Career growth opportunities at all levels
• Investment in employee success and work environments
• Celebration of employee birthdays with time off
• People and Culture-focused organization
• Commitment to diversity and inclusion
• Ethical corporate practices and social responsibility

Join SmartBear to contribute to making the technology-driven world a better place while growing your career in a supportive, globally recognized company.