Product Support Engineer - API Lifecycle

SmartBear is a leading software company that provides essential tools for developers and testers worldwide. As a Product Support Engineer in the API Lifecycle team, you'll play a crucial role in supporting SmartBear's extensive customer base of over 16 million developers across 32,000+ organizations. The position offers a unique opportunity to work with cutting-edge API technologies while providing technical support for industry-favorite tools like TestComplete, Swagger, BugSnag, ReadyAPI, and Zephyr.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and communication skills. You'll be working directly with customers to resolve complex technical issues while collaborating with development teams to enhance your technical knowledge. The position offers exposure to various technologies including REST APIs, database systems, and cloud platforms, making it an excellent opportunity for professional growth.

SmartBear's culture emphasizes work-life balance and professional development, with a strong focus on diversity and inclusion. The company maintains a global presence with offices worldwide, including locations in Somerville, MA, Galway, Bath, Wroclaw, and Bangalore. Their commitment to making the technology-driven world better, combined with their ethical corporate practices and social responsibility initiatives, makes them an attractive employer for those seeking meaningful work in the software industry.

The ideal candidate will bring 2-3 years of technical support experience, strong API knowledge, and a computer science background. This role offers the perfect blend of technical challenge and customer interaction, with opportunities to work with enterprise-level software and modern technologies like Docker, Kubernetes, and cloud platforms.