Product Support Engineer, BugSnag

SmartBear, a leading software quality tools provider, is seeking a Product Support Engineer for BugSnag - their software stability platform trusted by over 5,000 engineering teams worldwide, including major companies like Airbnb, Slack, and Microsoft. Processing over 1 billion crash reports daily from 85,000 applications, BugSnag serves as a critical "command center" for engineering teams.

The role involves providing in-depth technical support to highly technical customers, helping them integrate BugSnag's open source notifier libraries into their applications. You'll work directly with the Product Support manager and collaborate closely with development teams, handling customer interactions through various channels including email, GitHub, screenshare, and live chat.

This position offers unique opportunities to work with a wide range of programming languages and frameworks, from mobile development (Android, iOS) to web technologies (JavaScript, React) and server-side languages (Java, Go). You'll be part of a global support team providing 24x7 support to customers worldwide, with support centers strategically located across different time zones.

SmartBear offers a culture focused on employee growth and development, celebrating diversity and promoting work-life balance. The company has received numerous industry awards and maintains offices globally, including locations in Somerville, MA, Galway Ireland, Bath, UK, Wroclaw, Poland, and Bangalore, India. This role provides an excellent opportunity for technical professionals who are passionate about problem-solving and customer service to grow their careers while working with cutting-edge technology.