Production Support Engineer

SmartBear, a leading provider of developer visibility tools trusted by over 16 million professionals worldwide, is seeking a Production Support Engineer for their Zephyr for Jira product. This role is crucial in the product's transformation journey, focusing on maintaining market leadership while enhancing user experience.

As a Production Support Engineer, you'll be at the forefront of solving critical customer issues, working with a dynamic team across Engineering, QA, and Support. The role demands strong technical expertise in Java development and debugging, combined with excellent customer communication skills. You'll be responsible for investigating complex technical issues, providing patches, and delivering detailed root cause analyses.

The position offers a unique blend of technical problem-solving and customer interaction, making it ideal for engineers who enjoy both coding and communication. SmartBear provides a supportive environment focused on employee growth and well-being, with a strong emphasis on work-life balance despite the rotational shift requirements.

The company's commitment to ethical practices, social responsibility, and inclusive culture makes it an attractive workplace for professionals seeking meaningful impact. With offices worldwide and a track record of industry recognition, SmartBear offers an excellent opportunity for career growth in a globally recognized technology company.