Senior Product Support Engineer, BugSnag

SmartBear, a leader in software development tools, is seeking a Senior Product Support Engineer for BugSnag, their software stability "command center" used by over 5,000 engineering teams worldwide. This role involves providing in-depth technical support to highly technical customers, helping them integrate BugSnag's open source notifier libraries into their applications. You'll troubleshoot issues, collaborate with development teams, and have the opportunity to work on bug fixes and product enhancements.

As a Senior Product Support Engineer, you'll be responsible for:

• Solving technical support issues via email, GitHub, screenshare, and live chat
• Collaborating with internal teams to propose solutions
• Identifying and defining bug fixes
• Becoming a subject matter expert in BugSnag's products and supported languages
• Developing tools and enhancing documentation to improve support processes

The ideal candidate has:

• A personable and empathetic manner when dealing with customers
• Proficiency in English
• A systematic approach to problem-solving
• Experience as a mid-level software engineer
• Commercial experience in at least two categories: Mobile (Android, iOS, React Native), JavaScript, Scripting languages, or Server-side languages

SmartBear offers great benefits including:

• Career growth opportunities
• Investments in team spaces for collaboration and fun
• Encouragement to take birthdays off
• A People and Culture organization focused on holistic employee well-being
• Celebration of diversity in experiences, viewpoints, and identities

Join SmartBear to be part of a company committed to making the technology-driven world a better place, with a focus on ethical practices and social responsibility. With offices worldwide and numerous industry awards, SmartBear provides an excellent environment for professional growth and innovation.