Senior Product Support Engineer, BugSnag

SmartBear, a leading software quality tools provider, is seeking a Senior Product Support Engineer for BugSnag - their software stability platform trusted by major companies like Airbnb, Slack, and Pinterest. Processing over 1 billion crash reports daily, BugSnag serves as a critical tool for over 5,000 engineering teams worldwide.

The role offers a unique opportunity to work at the intersection of customer support and technical engineering, where you'll provide sophisticated technical support while collaborating with development teams. You'll be responsible for troubleshooting complex issues, developing internal tools, and potentially contributing to product enhancements.

As part of SmartBear's global support network, you'll join a company that values professional growth, diversity, and work-life balance. The position offers exposure to multiple programming languages and frameworks, making it ideal for someone who wants to expand their technical expertise while helping customers succeed.

The ideal candidate should combine strong technical skills with excellent communication abilities, bringing experience in multiple programming languages and a customer-centric approach. This role provides clear paths for career advancement, whether within the Product Support team or across other departments like Engineering, Product, or Customer Success.

SmartBear offers a supportive, inclusive work environment with offices worldwide, including locations in Somerville, MA, Galway, Ireland, and Bangalore, India. The company's commitment to ethical practices, social responsibility, and employee well-being makes it an attractive destination for professionals seeking meaningful work in software quality.