Senior Product Support Engineer, BugSnag

SmartBear, a leading software development tools provider, is seeking a Senior Product Support Engineer for their BugSnag product - a software stability platform processing over 1 billion crash reports daily for 5,000+ engineering teams including Airbnb, Slack, and Microsoft.

The role combines technical support excellence with software engineering, requiring expertise in multiple programming languages and frameworks. You'll be integral in helping customers integrate BugSnag's open source notifier libraries, developing internal tools, and collaborating with Platform and Backend Engineering teams.

As a Senior Product Support Engineer, you'll provide comprehensive technical support through various channels, working directly with customers while having opportunities to contribute to product development. The position offers unique exposure to multiple aspects of software development, from customer-facing support to backend engineering.

The ideal candidate brings strong technical capabilities across multiple programming languages, excellent problem-solving skills, and a customer-centric mindset. This role provides exceptional growth opportunities, whether deepening expertise in support or transitioning to engineering, product, or customer success roles.

SmartBear offers a collaborative, inclusive work environment with global offices and a strong focus on employee development. The company's commitment to making the technology-driven world better, combined with their ethical practices and social responsibility, makes this an attractive opportunity for those seeking to make an impact in software development tools and customer support.