Senior Product Support Engineer, BugSnag

SmartBear, a leading software quality tools provider, is seeking a Senior Product Support Engineer for their BugSnag product - a software stability platform trusted by major companies like Airbnb, Slack, and Microsoft. Processing over 1 billion crash reports daily, BugSnag helps engineering teams make data-driven decisions about feature development and bug fixes.

The role offers a unique opportunity to work with highly technical customers, helping them integrate BugSnag's open source notifier libraries into their applications. You'll be part of a global support team providing 16x5 email support, along with dedicated slack channel and screen share options for enterprise customers.

As a Senior Product Support Engineer, you'll collaborate closely with development teams, troubleshoot complex technical issues, and have the opportunity to contribute to product improvements. The position requires strong technical skills across multiple programming languages and frameworks, with the chance to develop in-house tools and mentor junior team members.

SmartBear offers a culture focused on personal and professional growth, with offices worldwide including Somerville, MA, Galway, Ireland, and Bangalore, India. The company is committed to ethical practices and social responsibility, making it an ideal place for those who want to make a meaningful impact in the software development industry.

This role is perfect for experienced engineers who excel in customer interaction, problem-solving, and have a passion for helping others succeed. You'll have opportunities to grow within the Product Support Team or transition into other areas such as Engineering, Product, Customer Success, or Sales.