Senior Software Engineer Product Support

SmartBear, a leading provider of developer visibility tools trusted by over 16 million professionals worldwide, is seeking a Senior Software Engineer for Product Support to join their Zephyr Enterprise team. This role is crucial in the transformation of their test management product line while maintaining market leadership.

The position requires a skilled engineer who can tackle complex customer escalations, combining technical expertise with strong customer service abilities. You'll be working directly with customer-facing issues, providing technical solutions, and collaborating across Engineering, QA, and Support teams. This role offers a unique blend of hands-on coding, problem-solving, and customer interaction.

SmartBear offers an inclusive and growth-oriented environment, with offices worldwide including locations in Somerville, MA, Galway Ireland, Bath, UK, Wroclaw, Poland, and Bangalore, India. The company has received numerous industry awards and is committed to ethical corporate practices and social responsibility.

The ideal candidate will have 4-7 years of Java experience, strong debugging skills, and excellent communication abilities. This role requires weekend support and rotational shifts, making it perfect for someone who thrives in a dynamic environment and enjoys direct impact on customer success. You'll be part of a company that values work-life balance, diversity, and professional development, while working on products used by world-renowned organizations like Adobe, JetBlue, FedEx, and Microsoft.