Technical Support Engineer

Smartly.io is revolutionizing the digital advertising landscape as an AI-powered advertising technology company serving over 700 brands worldwide. As a Technical Support Engineer, you'll join a diverse team of 800+ professionals across 24 locations, working with some of the largest online performance marketers globally.

You'll serve as a crucial bridge between customers and the product development team, focusing on solving complex technical challenges and ensuring world-class service delivery. The role demands expertise in various advertising platforms, including Facebook, Instagram, and Pinterest, while maintaining awareness of emerging social channels.

This position offers an exciting opportunity to impact both customer satisfaction and product development directly. You'll handle technical investigations, resolve platform bugs, and contribute to product improvement through hands-on support experience. The role combines technical expertise with customer service excellence, requiring strong problem-solving skills and the ability to work independently.

Working in a hybrid environment, you'll enjoy comprehensive benefits including equity options, healthcare packages, and flexible work arrangements. The company culture emphasizes diversity, transparency, and continuous learning, making it an ideal place for growth-minded professionals who want to make a global impact in advertising technology.

Join a dynamic organization that manages $5B in ad spend and generates over 300 billion creatives annually, while working with cutting-edge AI technology and the largest media platforms in the industry.