Technical Support Engineer

Snyk is revolutionizing the developer security landscape with its innovative platform that enables development teams to find and fix security vulnerabilities efficiently. As a Technical Support Engineer at Snyk, you'll be at the forefront of customer interaction, working within the Customer Success team to provide exceptional technical support to both current and potential customers.

The role offers a unique blend of technical problem-solving and customer service, where you'll work closely with skilled engineering teams to tackle complex challenges. You'll be responsible for managing customer inquiries through various channels, exploring codebases to resolve issues, and contributing to the improvement of support processes.

This position is ideal for someone who is passionate about security, has strong communication skills, and enjoys solving technical problems. You'll have the opportunity to shape what excellent technical support looks like while working with enterprise clients and supporting the open source community. The role offers growth opportunities, whether in leading support functions or transitioning to other roles within the organization.

Snyk offers a warm, inclusive environment with a strong focus on work-life balance and employee well-being. The company provides comprehensive benefits including flexible working arrangements, generous time off, health benefits, and various allowances. By joining Snyk, you'll be part of a mission-driven company that values collaboration, empathy, and forward-thinking while working to make the digital world more secure.