Technical Support Engineer

Snyk, a developer security platform, is revolutionizing the way development teams handle security vulnerabilities. As a Technical Support Engineer, you'll be at the forefront of customer interaction, working directly with both the Customer Success and engineering teams. You'll handle customer inquiries across multiple channels, troubleshoot complex technical issues, and contribute to improving support processes.

The role offers a unique blend of technical problem-solving and customer service, where you'll dive into codebases to investigate issues while maintaining excellent communication with customers. You'll play a crucial role in representing the customer voice in product discussions and have the opportunity to shape best-in-class technical support practices.

Snyk values its inclusive environment and operates on core principles of One Team, Care Deeply, Customer Centric, and Forward Thinking. The company offers comprehensive benefits including flexible working arrangements, generous time off, health benefits, and professional development opportunities.

This position is ideal for someone who combines strong customer service skills with technical aptitude and an interest in security or open source software. You'll have opportunities to grow either within customer success leadership or transition into a developer role, making it perfect for those looking to develop their technical career while making a meaningful impact in digital security.