Customer Success Engineer
Description For Customer Success Engineer
Sofar is on a mission to connect the world's oceans, designing and deploying the largest privately owned network of marine weather sensors. We're seeking an experienced Customer Success Engineer to join our team and drive technical solutions in the maritime and ocean data industry. You'll work with our Wayfinder platform, which uses proprietary marine weather data for voyage optimization.
As a Customer Success Engineer, you'll:
- Build tools and provide engineering support for customer success
- Ensure data accuracy, collaborating with ships, operators, and internal teams
- Work with product and engineering teams to advocate for customer needs
- Create documentation and support resources
- Track and resolve customer issues
- Act as a customer advocate to influence product improvements
We're looking for someone with:
- 3-5+ years of technical customer-facing experience
- Strong problem-solving skills in a fast-paced environment
- Experience with software systems and APIs
- A solutions-oriented mindset and passion for customer experience
- Ability to thrive in cross-functional roles
- Eagerness to learn new tools
- Excellent communication skills
Bonus points for passion for the ocean and sustainability. We offer a salary range of $75,000 - $100,000, with the final package based on individual factors.
Sofar is committed to climate justice and encourages applications from underrepresented groups, including women, LGBTQ+, Black, Indigenous, and people of color (BIPOC). Join us in creating ocean intelligence for a sustainable future!
Responsibilities For Customer Success Engineer
- Build tools, provide engineering support and ensure customers have the resources they need for success
- Ensure completeness and accuracy of customer data, collaborating with ships, operators, and internal teams to solve issues efficiently
- Work closely with the product and engineering teams to advocate for customer needs and contribute to feature development and process automation
- Build and maintain documentation, guides, and internal support resources to empower customers to solve problems independently
- Track and monitor customer issues, ensuring resolution while keeping customers updated on progress
- Act as the customer advocate, communicating feedback and insights to influence product improvements
Requirements For Customer Success Engineer
- 3-5+ years of technical customer-facing experience, preferably in maritime, ocean data, or logistics industries
- Demonstrated success in diagnosing and resolving technical issues in a dynamic, fast-paced environment
- Strong experience with software systems and APIs
- Solutions-oriented mindset with a passion for delivering exceptional customer experiences
- Ability to thrive in a cross-functional role, collaborating with product, engineering, and customer teams
- Eager to learn and master cutting-edge tools, such as Retool, Notion, Shortcut, etc.
- Excellent communication skills with a talent for simplifying complex technical concepts
Benefits For Customer Success Engineer
- Opportunity to work on innovative marine weather forecasting technology
- Chance to contribute to sustainability and climate justice initiatives
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