Cloud and Security Support Engineer

Sonar solves the trillion-dollar challenge of bad code by equipping organizations to achieve and sustain a Clean Code state, empowering developers to write consistent, intentional, adaptable, and responsible code.
Cloud
Mid-Level Software Engineer
In-Person
501 - 1,000 Employees
2+ years of experience

Description For Cloud and Security Support Engineer

Sonar, the Home of Clean Code, is seeking a Cloud and Security Support Engineer to join their IT Operations team. This role is crucial in supporting and scaling Sonar's cloud infrastructure by providing a stable, secure, and frictionless technology environment. The ideal candidate will have at least two years of experience in AWS, Linux, DNS, and network administration, with a strong background in cloud security and infrastructure management.

As a Cloud and Security Support Engineer, you'll be responsible for Level 2 Support in both Cloud Infrastructure and Security domains. Your daily tasks will include proactive monitoring of systems, managing ServiceNow tickets, troubleshooting infrastructure incidents, and investigating customer security issues. You'll work with cutting-edge technologies like AWS CFN/CDK, IAM, and various scripting languages to improve infrastructure platforms and process automation.

Sonar offers a collaborative and innovative work environment where your skills and ideas will be valued. The company promotes a healthy work-life balance, flexible hours, and continuous learning opportunities. With over 500 employees from 35 different nationalities, Sonar prides itself on its diverse and inclusive culture.

Join Sonar in their mission to solve the trillion-dollar challenge of bad code. You'll be part of a team that's passionate about delivering the best products to help organizations achieve and sustain a Clean Code state. If you're ready for a challenging and rewarding role in cloud and security support, apply now and be part of Sonar's incredible journey in revolutionizing software development practices.

Last updated 7 months ago

Responsibilities For Cloud and Security Support Engineer

  • Be the Level 2 Support in both Cloud Infrastructure and Security domains
  • Take ownership of Cloud Infrastructure and End-point Security issues
  • Proactive monitoring of Infrastructure and Security systems
  • Manage tickets for Incidents and requests for services in the ServiceNow queue
  • Research, diagnose, troubleshoot, and identify solutions to resolve infrastructure incidents and SIEM alerts
  • Document technical knowledge in the form of notes, manuals, and RunBooks and Knowledge Articles
  • Act as a Support representative in the cloud and office Infrastructure projects
  • Improve infrastructure platforms and process automation toward operational excellence
  • Work with Infrastructure as a Code, AWS CFN/CDK, IAM, Linux, DNS, Certificates, and network management
  • Investigate Customer Security Issues

Requirements For Cloud and Security Support Engineer

Linux
Python
  • At least two years of experience in AWS, Linux, DNS, and network administration
  • Good knowledge of systems engineering, network foundations, and network protocols
  • Experience with supporting AWS Infrastructure (Azure and GCP are a plus)
  • Experience with AWS Security services such as Security Hub, GuardDuty, and Config
  • Hands-on scripting and automation with Python, Powershell, Bash, YAML, Cloudformation
  • Experience with IaC, Ansible, Git/Github, and Certificate management
  • Capable of performing log analytics and insights to correlate events and determine root causes
  • Background in observability systems like DataDog and/or SIEM monitoring
  • Certifications in AWS, Linux, or other position-related fields are a plus

Benefits For Cloud and Security Support Engineer

  • Flexible hours
  • Continuous learning opportunities
  • Work-life balance
  • Safe work culture
  • Diverse and inclusive environment

Interested in this job?

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